TBH I'm more dissapointed with the local resellers, but it's a general problem.
I bought an AVR, and it is now not under warentee. It broke, naturally. I call up HK support and they say to take it to their local support center, which is about an hour drive away. I drop it off, and pay 20$ for a quote. they give me a 2-3 week estimate. 3 weeks later, I've heard nothing. 2 days after the 3 weeks, I call, and ask wtf is going on. they say that it hasn't been even assigned yet, and I'll hear back in 24 hours. 2 days later, I've heard nothing. I call and tell them I'll be coming in a week to pick up the tech, and I hope they will at least tell me what's wrong by then. A week and a month after I dropped it off, I go in to pick it up; and neither have a quote, a problem description, or my 20$ back.
So much for professional dignity.
I call up HK and tell them what happened, and they basically say "whelp, you're boned, they have a monopoly in your area for support. too bad."
I requested to talk to a supervisor, hopefully I'll hear back on monday.
I bought an AVR, and it is now not under warentee. It broke, naturally. I call up HK support and they say to take it to their local support center, which is about an hour drive away. I drop it off, and pay 20$ for a quote. they give me a 2-3 week estimate. 3 weeks later, I've heard nothing. 2 days after the 3 weeks, I call, and ask wtf is going on. they say that it hasn't been even assigned yet, and I'll hear back in 24 hours. 2 days later, I've heard nothing. I call and tell them I'll be coming in a week to pick up the tech, and I hope they will at least tell me what's wrong by then. A week and a month after I dropped it off, I go in to pick it up; and neither have a quote, a problem description, or my 20$ back.
So much for professional dignity.
I call up HK and tell them what happened, and they basically say "whelp, you're boned, they have a monopoly in your area for support. too bad."
I requested to talk to a supervisor, hopefully I'll hear back on monday.