- Joined
- Jul 30, 2009
I purchased an Ipad 2 on launch day. Had a huge light leak issue, so I returned it within 7 days. Since it was over $500, they had to issue a refund check from the corporate office.
After a week or so, I got my check in the mail for $700. Deposited it in my bank, and everything was good.
After two weeks, I got a letter from the bank stating that the check had a Stop Payment on it, and I had to pay $25 for this. I then contacted Best Buy and spoke with someone (who was very nice) and she tried to figure out why this happened. After a week, she was unable to even figure out who the person was who stopped the payment. Finally after about another week, I recieved the new check in the mail. Upon opening it, I find its for the original $700.
I contacted Best Buy again and found out that its their policy to not refund bank fees even when it was their fault.
Im upset about this. I purchased an item. Returned it, and had to wait to recieve my money. Ok, understood. Now they stop payment on it, I get charged $25 and they refuse to give me that money. I asked about reward zone points, a gift card, anything. Im not asking for any more than what i am out. I had to pay $25 for the stopped payment fee when i did nothing to cause it.
I will never make another large purchase (over $500) at Best Buy again. This is wrong. I waited over a month for my money, and had to eat $25. This is a poor business practice, and I hope everyone is aware of this.
After a week or so, I got my check in the mail for $700. Deposited it in my bank, and everything was good.
After two weeks, I got a letter from the bank stating that the check had a Stop Payment on it, and I had to pay $25 for this. I then contacted Best Buy and spoke with someone (who was very nice) and she tried to figure out why this happened. After a week, she was unable to even figure out who the person was who stopped the payment. Finally after about another week, I recieved the new check in the mail. Upon opening it, I find its for the original $700.
I contacted Best Buy again and found out that its their policy to not refund bank fees even when it was their fault.
Im upset about this. I purchased an item. Returned it, and had to wait to recieve my money. Ok, understood. Now they stop payment on it, I get charged $25 and they refuse to give me that money. I asked about reward zone points, a gift card, anything. Im not asking for any more than what i am out. I had to pay $25 for the stopped payment fee when i did nothing to cause it.
I will never make another large purchase (over $500) at Best Buy again. This is wrong. I waited over a month for my money, and had to eat $25. This is a poor business practice, and I hope everyone is aware of this.