Outstanding service from Lenovo

My laptop had a problem where the LCD would be black on part of the screen, so I called Lenovo to get a repair set up. The next day, a box arrived with a pre-paid overnight label. Shipped it out, and 3 days later, I got my laptop back. Not only did they fix the screen, they replaced the fan because I was complaining about overheating, and they replaced the palmrest because it was cracked.

They also left a letter in my box saying that the battery wasn't passing their tests, but I'd have to buy a new one. Called up tech support again, and the guy said my battery should still be under warranty, and that they'd ship one out. Next day, I have a new battery in hand. Overall it was the best repair experience I've ever had!

Nice, I did not know lenovo had THAT great service. Hmmm, I might need a new laptop

Damn , thats some great service . I'll have to remember this when I look for my next laptop .

Glad to see lenovo hasn't lost their touch. I had the exact same experience you had probably 3 years back. Their support is by the far the best I have ever dealt with!

Well turns out replacing the battery hasn't solved the problem... so we'll see what they do now

What are you experiencing?

imposter said:

What are you experiencing?

Click to expand...

For some reason the laptop won't turn on if its on battery, so I have to plug it in every time I want to turn it on.