This is the third time I have shipped this case. 2 to new york and one to Atlanta. All with at least 4 drives. Never had a problem before. Yes it was insured and yes UPS wanted to pick it up and inspect it and start a claim.
I use a local UPS store here and the packaging has to be approved by them for the insurance. They were very concerned about the damage when I contacted them. Good folks.
The customer did not want to give the system up so I talked him through the repair and it works fine. He doesn't care about the ding in the rear. First it booted ok but didn't show the 2 raid 1 drives. Found a broken sata power cable on one. Since it has a Corsair PSU, there was spare power cables.
After fixing that the system would not boot because the he pulled off one of the raid 0 drive power cord. He fixed that and the system works fine. Believe it or not, he is very happy with it.
In hind site, I don't think I will use this case again if I'm shipping the system. The spacing in the hard drive rack is too long and I think the drives are too heavy to Get enough support. Plus the drives just slide in with no side mounting to tie the rack together for support. But the strange thing is, both rails bent which I don't think could happen from dropping on its back. The inside rail would just bend with the same results Since nothing holds the drive the front rail. Strange.
But UPS needs to stop playing kick ball with packages like this. This system even has grab handles for lifting.