- Joined
- Nov 12, 2002
- Location
- Rootstown, OH
The OCZ RMA process asks for some repetitive information that I already provided. It asks for other information that is not relevant to the information I already provided.
So you submit an RMA ticket, wait 24 hours or so for a response, provide other information they should have requested up front, then wait some more.
These are minor issues, but posting about them here because they are problems and it makes for a slow and aggravating experience when you already have a product of theirs that failed under warranty.
Ya my address is in there. Send booze/money. Preferably before July 1st, I'm moving soon.
So you submit an RMA ticket, wait 24 hours or so for a response, provide other information they should have requested up front, then wait some more.
These are minor issues, but posting about them here because they are problems and it makes for a slow and aggravating experience when you already have a product of theirs that failed under warranty.
1) Reseller Product was purchased from and Date. (Only products that are purchased from authorized resellers will qualify for warranties and service/support) EBAY is not an authorized Reseller of OCZ.
Microcenter January 2010
2) OCZ Part number
I already provided this information when I created the ticket, why are you asking for it again and wasting my time? My time is already wasted getting this failed component replaced. OCZSSD2-1VTX60G
3) This is your first time RMA with OCZ? If you have 1 or more RMA in the past with OCZ, please list the RMA number or numbers?
First time.
4) If you RMA RAM, how many kits of OCZ RAM you currently have in your system?
Does not apply. Read the information I submitted when I created this RMA request. Quit wasting my time and fulfill the RMA please.
5) If you RMA SSD, are you running raid in your system?
No.
6) Mailing/Shipping Address (We cannot ship to PO Boxes)
Street Address: 1328 Warren Rd Lower
City: Lakewood
State: OH
Zip Code: 44107
Country: USA
7) RMA facility you prefer: USA (California), Canada, The Netherlands, or Taiwan.
USA
8) Serial Number for SSD & USB Drive (if SSD & USB is defective)
SN011390910000247
9) System Configuration and OS (Only for SSD Drives)
Asus CIVE/MIVE, 2x2GB Gskill Trident, 4890/5870 GPU, 1000W BFG PSU, Windows 7
Ya my address is in there. Send booze/money. Preferably before July 1st, I'm moving soon.