- Joined
- Nov 1, 2001
- Location
- New Iberia, LA
I bought a Kindle last November and last time offshore I dropped it out of my back pocket and cracked the damned screen. It works otherwise and no other damage was done to it, but the screen is fubar. So anyways, I thought I would be out of pocket and would have to either pay to replace the screen or buy a new one, so I didn't get in any hurry to call about it. Anyways, I called them up just a little while ago and after working through a very short and quick to get through automated menu on the phone, got an American English speaking lady and started telling her about the Kindle problem I have. And I definitely told her that I dropped it out of my back pocket and cracked the screen. She put me on hold for a minute, then came back and told me that they were going to warranty replace my Kindle. And it would be a cross ship with prepaid shipping too, 2nd day. After giving her my CC number for the cross ship, I told her that I would probably be going offshore by this weekend and she then upgraded my shipping to next day, so I will have it by tomorrow.
Now that is what I call true customer service and a totally pleasant experience in dealing with what truly was my fault. And with customer service like that, I will give you 3 guesses who I go with for my next e-book reader or pad type device.
up for Amazon Kindle customer service!!!
Now that is what I call true customer service and a totally pleasant experience in dealing with what truly was my fault. And with customer service like that, I will give you 3 guesses who I go with for my next e-book reader or pad type device.
up for Amazon Kindle customer service!!!