Just posting my personal experience from Black Friday.
I purchased RAM from newegg on black friday. There were several other choices available at the time, none of which were sold out. On Sunday, I get an email from newegg saying that the memory I had purchased, and they had charged, was sold out and now on backorder.
They refunded the charge and cancelled the order. When they get it in later, I will be able to purchase it at full price.
I sent them an email to complain. My point is that if it was sold out and I had been properly informed, I had multiple options with newegg (not to mention other vendors) to make a purchase on Black Friday, but now I am essentially screwed due to their problem. By the time I was informed of the problem, the deals had been expired for two days. I asked that I be able to make that same purchase when in stock (rain check). Or maybe even some form of comparable deal on the memory that had NOT sold out. Even ANY sort of discount, not even a black friday level discount. Even 5 bucks off something... a token "sorry we screwed up but we can't give you the full discount but this is what we can give you".
No go. You can pay full price at a later date. Nothing rude or unprofessional, but a cold hard "we don't care, we get enough business anyways".
"Sorry, but no one is perfect and we are working on it" is the actual answer I got... (slightly paraphrased due to memory)
Oh yeah, to get that answer I had to go to live chat. They never responded to my email.
I've had similar issues with other vendors, particularly amazon, and they make amends immediately and without question.... which is why I have spent and will continue to spend with them.
My point: If there is a great deal on newegg and nowhere else, go for it. Why not? But if there is a comparable deal on another vendor site, take that option instead. You cannot trust newegg to handle things appropriately (I used to work customer service in a much more difficult environment, so I understand how to rectify issues professionally).
I purchased RAM from newegg on black friday. There were several other choices available at the time, none of which were sold out. On Sunday, I get an email from newegg saying that the memory I had purchased, and they had charged, was sold out and now on backorder.
They refunded the charge and cancelled the order. When they get it in later, I will be able to purchase it at full price.
I sent them an email to complain. My point is that if it was sold out and I had been properly informed, I had multiple options with newegg (not to mention other vendors) to make a purchase on Black Friday, but now I am essentially screwed due to their problem. By the time I was informed of the problem, the deals had been expired for two days. I asked that I be able to make that same purchase when in stock (rain check). Or maybe even some form of comparable deal on the memory that had NOT sold out. Even ANY sort of discount, not even a black friday level discount. Even 5 bucks off something... a token "sorry we screwed up but we can't give you the full discount but this is what we can give you".
No go. You can pay full price at a later date. Nothing rude or unprofessional, but a cold hard "we don't care, we get enough business anyways".
"Sorry, but no one is perfect and we are working on it" is the actual answer I got... (slightly paraphrased due to memory)
Oh yeah, to get that answer I had to go to live chat. They never responded to my email.
I've had similar issues with other vendors, particularly amazon, and they make amends immediately and without question.... which is why I have spent and will continue to spend with them.
My point: If there is a great deal on newegg and nowhere else, go for it. Why not? But if there is a comparable deal on another vendor site, take that option instead. You cannot trust newegg to handle things appropriately (I used to work customer service in a much more difficult environment, so I understand how to rectify issues professionally).