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They will not write you back if you email their custsvc*@portatech.com address. IGNORED. I have a computer I bought from them. The video card was loose in the case, no screw holding it in. They say they "burn" them in? This machine restarts every single time I sneeze with my elbows on the same table as the computer. Put it on the floor? NO. It should never be that sensitive. After a month I think I have it isolated to a crappy power-supply, but after a couple emails to them, still no response. I bought a barebones and I'm running LinuxMint 18.2 Sonya. NO reason for this.