I have cingular and only have a few complaints.
The first complaint was the initial one year contract. I had signed up for unlimited night and weekends and 400 anytime minutes in early 2001. It wasnt until late 2002 when I went over 400 minutes in one month (peak time) that it came to light the initial contract was never fully set in action and unlimited night and weekends was never added to my service. I was ****ed when I got a bill that was double the amount it should have been.
They then gave me (since my contract had been up and I was/still am on month to month) 600 anytime minutes, unlimited night and weekends, nationwide calling, all the goodies for $50.00 a month and that includes roll over minutes and free long distance.
I am still using my Nokia 8290.
Its never failed me, is small and does what I bought it to do, make and answer calls. I dont want or need a stupid camera or games.
The worst part of cingular is the customer service.
I once lost my phone, they did send a new one since I had insurance but they also got my number screwed up in the process. Could have been an isolated incident, I dunno but it wasnt pretty. It was such a fiasco later I found the phone, called them to unlock it and they did it no problem. I still have two working phones and still only pay for one
My original decision for going with cingular was the one year contract. I am still with them because of the great plan although a new phone for customer loyalty would be nice.