Since i have a Dell ill vote for them if i must , lol
hmm , ive had it for 2.5 yr's now. had 3 major problems , the power socket for the cord on the back of the laptop become worn down , and motherboard need to be replaced. I had one stick of ram go bad. and last week the power cord socket went bad again. talked to the guy at dell and no messing around this time , told me i was getting a new board and power cord. good thig for the xtra 2 yrs on the warranty
overall
Product 9.5 out 10 , there electronics they go bad
Sevice 9.5 out 10 , Thats being nice , ive said alot of 4 letter words to them
Overall 9.5 out of 10
:update:
i had gave there service a 7.5 , but today i got my laptop back , and i got a free upgrade to the Intel Pentium 4 3.20Ghz , from the 3.06Ghz , so i upd it to 9.5. this rocks