Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
We will assume your issue has been resolved if we do not hear from you
within 48 hours.
Thank you for allowing us to be of service to you.
If your issue remains unresolved, please update this question at
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Subject
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Trial
Discussion Thread
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Response ([GM]Aeryn) - 02/20/2006 10:15 AM
Hi,
Thank you for your interest in EVE Online. Here below is a 14 day trial key that you can use to create an account. If you like the game and you want to extend the account to keep on playing, this can be done at our website (
https://secure.eve-online.com/login.asp).
14 day trial key: *CDkey removed*
We hope you will have a joyful playing experience and if you run into any problems, don’t hesitate to contact us again, we will do all we can to assist you.
Best regards,
The EVE Online Customer Support Team
Auto-response - 02/19/2006 11:40 PM
Hi
Due to the extreme load we are experiencing at Customer Support, we have not been able to answer your request.
Please accept our apologies for any inconvenience this may cause you and we want to thank you for your patience.
We can assure you that your request is waiting in line and will be processed as soon as possible.
If some of the information below might have been missing in your request, we recommend that you send us all information, which you think might help us solve the issue to speed up the process.
Below are some examples of what this might be:
1. Hardware problems: Detailed info on your computer specs. (Preferably use the DirectX diagnostics tool to acquire this information)
2. Game play problems: username. (if you are not sure whether this is relevant, please include it anyway)
3. Reimbursement requests: location (such as station or system names) and as exact time details as possible.
Please note that filing multiple requests on the same issue will only slow down our service.
Thank you again for your patience!
EVE ONLINE Customer Support Team
Customer (w00t Gah) - 02/18/2006 11:26 PM
Dear Eve,
I heard good stuff about Eve online, and I wanted to try the 14-day free
trial to see whats the game is about. However, I was unable to get the trail
key for any of my email adresses. Can you please provide me with a trial to
asses the game?
Shadow
Auto-response - 02/18/2006 11:26 PM
Hi
Your support incident has been registered with the reference number 060218-000401. Please go to your personal support section on
*linky removed* where you can follow your case.
Please use the following user Id and password when logging into the support site to read replies or update your incident:
User:
[email protected]
Password:
Thank you for contacting us.
EVE ONLINE Customer Support Team
Question Reference No060218-000401
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Escalation Level: 23 hours since update
Category Level 1: Billing & Account
Category Level 2: Trial Accounts
Date Created: 02/18/2006 11:26 PM
Last Updated: 02/20/2006 10:15 AM
Status: Waiting
Eve User Name:
EVE Character Name: