Hmm I am now a chase customer after they bought Bank of New York and have three of their cards. One is a circuit city card, another is a chase platinum and the third is a platinum that I had with Bank Of New York that is now a chase card.
Have not had many problems with them so far, but havent had to call them about a problem either.
What exactly did they do that was so bad?
Discover and Amex are not accepted at a lot of places unfortunately.
Ok , in short ...
I usually wait for the bill by snail-mail , then pay online with-in a few days . Well my bill came late (3 days late , due to lousy mail service in my area) , so I paid it immediately online , then called Chase cs to explain the situation and that the lateness was not to due to my negligence and asked if this would effect me negatively in anyway . They told there was nothing they could do for me and that my card percentage would change form 6.9% to 24%
. They also told me i'd have to wait a "full year" (12 months) before they would review my situation again and then "MAYBE" the status of my card would be restored back to normal . I tried multiple times to get this cleared up and basically got the same reply each time . I had 10k on the card at the time which translates into about $3k just in interest alone for that year. I continued paying the bill for the next 4-5months this way (on time) , when all of a sudden I noticed my interest rate went up AGAIN , but now to 29.99% ... i sad WTF is going on here . Called Chase again , with them now telling me i was "reviewed" again , and more of a rick to them (being late that ONE time) and that my cards percentage would reflect that . So NOW , that makes almost $4k just in interest alone (during that one year) Iam paying on this card !!!!
.
I evetually had to take out a loan to pay this damn thing off (in full) to avoid paying these ridiculous fees any longer .
I also had a Bankone card at the time with a 6.9% interest rate that was in perfect standing . Chase bought them out during this time and that card too went directly up in interest to 29.99% . I got the same response from Chase again on that one also ; saying i was a high risk due to that one late payment with the other card . I then ended up paying the Bankone off in full immediately !
Too make a long story short ... Chase does not revear their customers , even customers with an outstanding record for years . They wont budge even for the slightest mistake made (your fault or not) . Chase also now out-sources "all" their customer service , which is a REAL pain in the *** in its self , even just to understand ( clear ,verbal words) with these people .
Btw , Chase cards are fairly prevalent online under different store names such as Buy.com , Disney.com , Amazon ,etc . So be careful about what card you think your getting at these places .
*added note:
Due to my continuing terrible snail-mail service in my area , some of my other bills have arrived late also , both for Discover and Amex . Both were paid asap online with no penalties what so ever from both cards ; specially with an excellent payment record . Ive personally gotten calls from both Discover and Amex , with both understanding my situation ; and that a few days late would not have any negative impact (as long as it was not a monthly accurance; which it is not) . Both Discover and Amex have been top-notch with me and will listen to the customer when needed . I contiune to keep my current % rates with both .