- Joined
- May 3, 2003
- Location
- Cleveland, GA
I was upgrading Norton Internet Security 07 to 08 and had rebooted once as the installation prompts, and thought installation had competed. I ran JV16 registry cleaner to clean up the remnants of the installation, did a back up of the changes which errored out. That was the first clue, however, when I hit reboot, Norton flashed up a couple of quick screens saying installation upgrade not complete and would need a reboot. windows was already in shut down mode and on restart, Norton, never came up and Windows would get about half way through initialization and lock up. Freeze. Done. I tried several times to reboot but same result. I did notice that Norton, normally one of the first processes to load was non existent.
I finally got booted into a functional 'safe mode' and rolled back to an earlier system restore point and was able to boot fully back into windows. However, when i went into JV16's restore option, the file from the previous clean was non-existent(?) so I couldn't restore the registry entries I 'cleaned' up. Unfortunately, Norton is still non-existent and I am unable to hit the network at all. Internet connection says a connection's been made, but can't 'talk'. Norton is listed as installed program but will not launch, and will not allow itself to be uninstalled either (it shows under add/remove programs but errors out when initiated). I've tried to reinstall Norton and the installation errors out saying it can't remove the previous version. I used Windows Defender and removed start up entries with Norton/Symantec markers and still no go.
any ideas on how to get my internet back? I've done everything I know to set up new networks, establish new connections, etc. Am i down to a new install? Any suggestions?
I finally got booted into a functional 'safe mode' and rolled back to an earlier system restore point and was able to boot fully back into windows. However, when i went into JV16's restore option, the file from the previous clean was non-existent(?) so I couldn't restore the registry entries I 'cleaned' up. Unfortunately, Norton is still non-existent and I am unable to hit the network at all. Internet connection says a connection's been made, but can't 'talk'. Norton is listed as installed program but will not launch, and will not allow itself to be uninstalled either (it shows under add/remove programs but errors out when initiated). I've tried to reinstall Norton and the installation errors out saying it can't remove the previous version. I used Windows Defender and removed start up entries with Norton/Symantec markers and still no go.
any ideas on how to get my internet back? I've done everything I know to set up new networks, establish new connections, etc. Am i down to a new install? Any suggestions?