- Joined
- May 2, 2002
- Location
- Keller, TX
So I ordered a EeePC 1000 yesterday with my Amazon Prime trial ($3.99 for overnight shipping... nice.)
It arrived promptly just before 5PM on the UPS truck and I tore into the packaging. Unfortunately, I had ordered a black netbook but received the white model. (I double and triple checked the order confirmation email and my account page on Amazon.) After a few minutes consideration I decided that I didn't mind the white but I still emailed Amazon to let them know a mistake had been made.
The reply was great. Either I could have them replace it for free (no shipping charge) or take a 20% refund. Yes, I was given back $77 just to keep the white version of the netbook.
Tonight is a good night.
It arrived promptly just before 5PM on the UPS truck and I tore into the packaging. Unfortunately, I had ordered a black netbook but received the white model. (I double and triple checked the order confirmation email and my account page on Amazon.) After a few minutes consideration I decided that I didn't mind the white but I still emailed Amazon to let them know a mistake had been made.
The reply was great. Either I could have them replace it for free (no shipping charge) or take a 20% refund. Yes, I was given back $77 just to keep the white version of the netbook.
Tonight is a good night.