System: ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 32
VENDOR: Arris Interactive, L.L.C.
BOOTR: 5.01
SW_REV: 6.1.51I
MODEL: TM402P
And today status says DOCSIS 2.0 so looks like I should see about getting a 3.0 modem
Well, getting a 3.0 modem when your bootfile is only set for 12x2 or 16x2 won't make any difference for you. What speed tier do you pay for?