- Joined
- Feb 22, 2009
I called Asus because my motherboard won't retain its IMC setting. I have tried numerous values, but no matter whether its a regular Windows reset or a failed overclock, it resets the IMC intermittently to 1.113V which is not enough to even boot.
I used to think it was just a problem with the way I was restarting or over clocking (Lets face it, it takes a while to get used to over clocking a new board).
So now its about 45 Days later. I have figured out the problem (this was an open box BTW). Now I know why it was an open box. So I call Asus and ask them about it. The first person takes my info and says..... Duh.... I can't help..... let me transfer you to RMA. RMA says.... der..... its an over clocking issue let me send you to ROG section. ROG says umm..... its not a over clock issue ..... let me send you to RMA. RMA says, um..... you need to send your board back to Newegg. Seriously though, one of their flagship motherboards and thats the service I get? It was a wasted phone call as far as I am concerned.
I called Newegg, the lady there took my info and is going to iron out this mess.
As far as I am concerned, Asus just got a big red "F" in my book. I will no longer be recommending them because the horrible service they just showed. I mean come on do you think it is that hard to just RMA a motherboard if you have no idea whats wrong with it? He asked me did I bench test it LOL. HAHAHAHHAHAH! I tried not to laugh.
Anyways /rant off. If I end up with the option of a return to Newegg, I am going to go back to Gigabyte because this experience was just sad.
I used to think it was just a problem with the way I was restarting or over clocking (Lets face it, it takes a while to get used to over clocking a new board).
So now its about 45 Days later. I have figured out the problem (this was an open box BTW). Now I know why it was an open box. So I call Asus and ask them about it. The first person takes my info and says..... Duh.... I can't help..... let me transfer you to RMA. RMA says.... der..... its an over clocking issue let me send you to ROG section. ROG says umm..... its not a over clock issue ..... let me send you to RMA. RMA says, um..... you need to send your board back to Newegg. Seriously though, one of their flagship motherboards and thats the service I get? It was a wasted phone call as far as I am concerned.
I called Newegg, the lady there took my info and is going to iron out this mess.
As far as I am concerned, Asus just got a big red "F" in my book. I will no longer be recommending them because the horrible service they just showed. I mean come on do you think it is that hard to just RMA a motherboard if you have no idea whats wrong with it? He asked me did I bench test it LOL. HAHAHAHHAHAH! I tried not to laugh.
Anyways /rant off. If I end up with the option of a return to Newegg, I am going to go back to Gigabyte because this experience was just sad.