- Joined
- Jul 31, 2004
Here's the support thread so far:
I've given them everything they asked for (except a number from an email 15 years ago that I no longer have. Seriously, how many of you have 15 years of backup on your personal email?). They have my keys and dates to match up to their online store logs. They have two account numbers for a different game on the same account. They have four digits of the credit card all payments to their store and subscriptions for CoH were paid on. Any suggestions on what to do at this point?
Customer (Gordon Pettey) 09/11/2010 09:35 PM
I tried to log in to download Guild Wars to play on my computer at school, and the page showed "NCsoft master account petteyg359 has been permanently blocked." I haven't logged in for at least a few months, and I haven't received any email from NC regarding my account, either. Why is my account blocked?
Response (GM Parsec) 09/12/2010 12:14 PM
Hello Gordon,
Thank you for contacting NCsoft Account Support.
At this time we need to verify that this is indeed your account. Please provide as much of the following information as you can:
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are the 20/25-digit serial codes/access keys for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- Original billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.
We look forward to assisting you.
Thank you
Parsec
NCsoft Account Support.
To contact our Billing or Technical Support by phone, please call (512)225-6359.
Monday - Friday, 12 PM - 5 PM Central Time (North America)
Long distance charges may apply.
Customer (Gordon Pettey) 09/12/2010 12:39 PM
Gordon Pettey
610 Huntington Ln
Sep 30 1987
As stated in original ticket, I'm at school. I don't have the physical copies of my games with me.
I have two account IDs in my email from City of Heroes. I can't find the Guild Wars email. <removed> <removed>
Mastercard 3291. Attached are Amazon.com receipts for Guild Wars and Factions. I purchased Nightfall at a different store, I'm looking for the receipt still.
Amazon-Order-GuildWars.png
Amazon-Order-Factions.png
Customer (Gordon Pettey) 09/12/2010 12:43 PM
I've found my NightFall receipt, purchased from NCsoft store on May 16 2007.
Key <removed>
Customer (Gordon Pettey) 09/12/2010 12:45 PM
I've found my Eye of the North receipt, dated Aug 31 2007.
Eye of the North and Prophecies GotY Upgrade
Keys
<removed>
<removed>
Customer (Gordon Pettey) 09/12/2010 12:46 PM
Also, receipt for Eye of the North pre-order, dated Jul 30 2007
Key <removed>
Hello Gordon,
Thank you for providing that information.
In reviewing the information you’ve provided, we see that some of what we’ve requested is missing from your response, or the information you’ve given us does not match what was registered to the account. This information is important and is used to assist us in locating the account as well as to verify you as the owner of the NCsoft and game account.
Please try to the best of your ability to locate as much of the information below and we will review your account issue.
-- What first and last name did you use when you created the account?
-- What physical address did you use when you created the account?
-- What date of birth did you use when you created the account?
-- What are the 20-digit serial codes for all games you added to the account?
-- What is the Unique Account ID for all the game accounts you added to the account? (This was sent to you via e-mail on the date your game account was activated with a subject header of 'Game Account Activated'.)
-- Original billing information: If activated using a credit/debit card, please provide the last 4 digits of the credit card used. If activated using a game time card, please provide the 20-digit game time card code used to activate the account. If activated using PayPal®, please provide the Transaction ID or the Invoice ID associated with the original activation purchase.
We look forward to assisting you.
Thanks,
Dale
NCsoft Account Support
To contact our Billing or Technical Support by phone, please call (512)225-6359.
• Monday - Friday, 12 PM - 5 PM Central Time (North America)
• Long distance charges may apply.
I've given them everything they asked for (except a number from an email 15 years ago that I no longer have. Seriously, how many of you have 15 years of backup on your personal email?). They have my keys and dates to match up to their online store logs. They have two account numbers for a different game on the same account. They have four digits of the credit card all payments to their store and subscriptions for CoH were paid on. Any suggestions on what to do at this point?