- Joined
- Dec 26, 2006
- Location
- Land of Long Horns
I was always under the impression that one has to have the retail box, CPU and HSF to RMA a processor. I would like to share with the members here the process and what you need .... I successfully RMA'd a defective C2D E8600 yesterday.
Eligibility to RMA CPU:
Retail box - 3 years from date of sale
OEM - 1 year from date of sale
Conditions : CPU must have no physical damage, also it is up to Intel to still void the RMA if they find that the CPU was damaged by the user.
What do I need?:
CPU - make sure you write down exactly what is inscribed on the CPU IHS, all the numbers etc, you would also need the two lines of numbers/letters printed on the black PCB on the middle lower end of the CPU (see below)
CPU heatsink and fan (HSF) - sometimes they will ask you the numbers printed on the HSF, sometimes not.
NOTE : YOU DON'T NEED THE ORIGINAL RETAIL BOX
Who do I contact?
This link will take you to the warranty page, use the
as that is the most effective way and gets your RMA in less than 20 minutes.
LINK
You will need to provide your shipping address, e-mail, telephone number etc for them to log and process the RMA. Once approved they will e-mail the RMA number and instructions to complete the RMA.
The process is quite simple...you ship the defective unit (CPU and HSF) to Intel, once they receive and inspect it they will ship you the replacement, takes about 10 business days to get your CPU back from the date you ship the defective one.
Exceptions
If you are RMA'ing the CPU in the US and have bought it elsewhere say in Asia or Europe they will ask a $20 fee to process.
Eligibility to RMA CPU:
Retail box - 3 years from date of sale
OEM - 1 year from date of sale
Conditions : CPU must have no physical damage, also it is up to Intel to still void the RMA if they find that the CPU was damaged by the user.
What do I need?:
CPU - make sure you write down exactly what is inscribed on the CPU IHS, all the numbers etc, you would also need the two lines of numbers/letters printed on the black PCB on the middle lower end of the CPU (see below)
CPU heatsink and fan (HSF) - sometimes they will ask you the numbers printed on the HSF, sometimes not.
NOTE : YOU DON'T NEED THE ORIGINAL RETAIL BOX
Who do I contact?
This link will take you to the warranty page, use the
as that is the most effective way and gets your RMA in less than 20 minutes.LINK
You will need to provide your shipping address, e-mail, telephone number etc for them to log and process the RMA. Once approved they will e-mail the RMA number and instructions to complete the RMA.
The process is quite simple...you ship the defective unit (CPU and HSF) to Intel, once they receive and inspect it they will ship you the replacement, takes about 10 business days to get your CPU back from the date you ship the defective one.
Exceptions
If you are RMA'ing the CPU in the US and have bought it elsewhere say in Asia or Europe they will ask a $20 fee to process.
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