- Joined
- Jan 4, 2009
I shop at newegg a lot, and for the most part I like them. But if you plan to buy anything from newegg and plan to take advantage of their "Iron Egg Price Guarantee", you should know this:
Today I placed an order on an item, that I knew was cheaper on Amazon, but it had an Iron Egg Guarantee on it, so I figured I'll just match it. I went to the newegg chat, explained the lower price elsewhere and provided a link, they refused to match the price, claiming that the price was below their cost. To me, that's hard to believe, considering newegg is a very large dealer, chances are they can get it as cheap as Amazon. I explained to them, that that is a very shady way to advertise a guarantee, if they can just always claim, that the price is below their cost, without anything to back that up really.
Now, a lot of time has passed since I contacted them, and they are now fully aware of the price on Amazon for that same item, which is still valid, but they are still advertising "Iron Egg Price Guarantee" for that item (they don't advertise it for every item, and they could have removed the guarantee), it is now obvious they don't intend to honor it.
To me, it seems they are trying to get their loyal customers to buy something popular, that may be significantly cheaper elsewhere, with promise of price matching, that they don't plan to honor at all.
Today I placed an order on an item, that I knew was cheaper on Amazon, but it had an Iron Egg Guarantee on it, so I figured I'll just match it. I went to the newegg chat, explained the lower price elsewhere and provided a link, they refused to match the price, claiming that the price was below their cost. To me, that's hard to believe, considering newegg is a very large dealer, chances are they can get it as cheap as Amazon. I explained to them, that that is a very shady way to advertise a guarantee, if they can just always claim, that the price is below their cost, without anything to back that up really.
Now, a lot of time has passed since I contacted them, and they are now fully aware of the price on Amazon for that same item, which is still valid, but they are still advertising "Iron Egg Price Guarantee" for that item (they don't advertise it for every item, and they could have removed the guarantee), it is now obvious they don't intend to honor it.
To me, it seems they are trying to get their loyal customers to buy something popular, that may be significantly cheaper elsewhere, with promise of price matching, that they don't plan to honor at all.