lucifer caitiff
New Member
- Joined
- May 22, 2014
Oh wow, thank you very much! That would be fantastic if they came through for me because of this thread!
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Should have them look into how ASUS went from an F to an A rating on BBB over the course of a few months with no change in complaints... Also why even though they have an A the BBB warning on the front of the page from their review last year showed no change in their poor practice.
Dear Mr. Marra,
Unfortunately this is the condition in which your unit arrived to our facility. Also there is burnt spot on the motherboard and is not covered under warranty. We will send you replacement quote once a replacement board is located. Please follow this link for more information on what is and isn't covered under our warranty: http://support.asus.com/repair.aspx?no=568&Slanguage=en
Best Regards,
Ritendra P.
Toll Free: (888) 678-3688
Dear Mr. Marra,
I am following up with repair center for this case.
Best Regards,
Ritendra P.
Toll Free: (888) 678-3688
Hi Ritendra,
No problem, are you still investigating the case itself? or are you going with the determination you made in your other email, about not honoring RMA because of burn marks?
Just want to clarify, because I am drafting a response to that email. I just want to avoid confusion.
thank you very much
You guys have been very helpful so far, maybe, depending on her response, I could ask you guys for some advice in drafting a reply? I consider myself to be a decent, but with all the combined knowledge, maybe I can get a new motherboard out of this (which I probably won't even use).
Why are you confused? They told you they would get you a repair quote and will follow up with the repair center for cost/quote information to send you.
At least that's what I gathered anyway.
Because they are sounding like they will not honor a warranty against manufacturer defects because the board has burnt spots on it, that were caused by a manufacturer defect.
Also they appear to be trying to cover up that a tech bent socket pins.
Because they are sounding like they will not honor a warranty against manufacturer defects because the board has burnt spots on it, that were caused by a manufacturer defect.
Also they appear to be trying to cover up that a tech bent socket pins.
Google/other forum said:So I was using my computer one night and it just died- literally just turned off. My P8P67 EVO mobo died. No problem I thought, ASUS is a good company and this RMA will be no problem- boy was I wrong Long story short, they refused to honor the warranty stating that I had bent the socket pins- no way this is possible since the system was working fine for months leading up to when it finally died. When the board came back, sure enough, pins were bent. I've read stories about companies bending the socket pins to dishonor warranty RMAs, but never expected this kind of crap from ASUS.
Cliffs-
1. Computer died after months of problem-free computing
2. Socket pins intack
3. Motherboard sent to ASUS for RMA
4. Warranty claim denied because the CPU socket pins were bent
5. Motherboard sent back to me. CPU socket pins bent.
Anyone know if Gigabyte is any better with RMAs?
I do believe that IS what she means, she'll find a replacement for you to buy. I cant wait to see more on that, they'll prolly charge for having to find a replacement board too.Oh I agree 100% with what you said, its just that their emails lead me to believe they want to gather a repair cost quote.
Dear Mr. Marra,
Unfortunately this is the condition in which your unit arrived to our facility. Also there is burnt spot on the motherboard and is not covered under warranty. We will send you replacement quote once a replacement board is located. Please follow this link for more information on what is and isn't covered under our warranty: http://support.asus.com/repair.aspx?no=568&Slanguage=en
Best Regards,
Ritendra P.
Toll Free: (888) 678-3688
Hello Ritendra,
Thank you very much for the link you sent me! And your description of the burn marks on the motherboard are very helpful.
By that, I mean that they are helpful in helping to prove my case. Because in the link you sent me, items 5 and 6 clearly indicate that my issue is COVERED, and FREE of charge.
#5 MB PCB is burned - In-Warranty - Free
#6 Component is burned - FREE
I'm happy to finally have someone at Asus who is working hard to make things right for the customer.
I appreciate your help!
I think they're just not expecting people to fight as hard as I am about this. I imagine 99% of people just make a frownie face and move on.
The best part is, I'm not fighting because I NEED this particular motherboard, or because I can't afford one. I'm doing pretty ok on my Anus laptop in the meantime, and I plan on buying a Gigabyte motherboard to replace the firecracker that just blew up.
No...
I'm fighting this because I'm sick of being taken advantage.
I'm fighting because I'm 100% RIGHT and they are 100% WRONG.
I'm fighting because of all the people that got SCREWED by this company's evil practices.
I'm fighting because I am GOING to win.
And most of all...
I'm fighting because it is thoroughly entertaining.