- Joined
- Dec 1, 2007
- Location
- Near Toronto Canada
Newegg won't replace boards with bent pins? WTH? Are you serious?
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Asus warranty support: Not good, not good at all
- Thread starter Bobnova
- Start date
Newegg won't replace boards with bent pins? WTH? Are you serious?
Alaric
New Member
- Joined
- Dec 4, 2011
- Location
- Satan's Colon, US
Eeehhhhh , my experience is a little different , but one can't be faulted for proceeding with caution on the subject for sure. I have a question , though. The receipt shown was a typical Ebay receipt , but could the seller have actually been an authorized seller and just used the standard Ebay receipt out of habit/convenience ? Was it an Ebay Store or an individual ? I may be totally off base here , but I haven't seen any reference by the OP as to who the seller was. Not asking for names , just more info.
- Joined
- Jun 22, 2005
This has been common knowledge for years, and I've even stated it many times on these forums. It isn't just 1 or 2 cases of it, it's enough cases that NewEgg blames it on "Customer Induced Damage", that I simply cannot recommend them.
Amazon on the other hand.... replacement sent out normally next day shipping in my experience.
I've seen this happen only once to myself on one of my last motherboard purchases from NewEgg (thank god... Amazon tends to have better prices and shipping options anyway), but numerous times to friends. NewEgg even tried to double charge one of my friends for a replacement board they had already sent out before telling him that it will not be covered by NewEgg's return policy on motherboards.
They have lost the majority of my business long ago and I very rarely and seldom order anything from them. It's been about 5years since I washed my hands of NewEgg and things have been dandy. I only use NewEgg as a research tool now, nothing more.
Some more insight on some quick posts that popped up on google regarding it:
http://www.tomshardware.com/forum/24891-10-newegg-denied-bent-pins
http://www.tomshardware.com/forum/291532-30-broken-socket-contact-pins-warranty
http://www.tomshardware.com/forum/318876-30-beware-newegg-loyal-customer
http://www.tomshardware.com/forum/304301-30-newegg-ruined-christmas-amazon-saves
http://rog.asus.com/forum/showthrea...rs-When-you-re-shipped-bent-pins-Google-helps
http://hardforum.com/showthread.php?t=1694667
http://linustechtips.com/main/topic/49220-newegg-mb-rma-claiming-bent-cpu-pins/
http://forums.extremeoverclocking.com/showthread.php?t=363804
I'm not saying you may not find a sympathetic NewEgg rep to help you with it if you come across this issue on a new board, but just keep in mind that NewEgg HAS screwed over MANY many customers over the years with this practice.
Last edited:
- Joined
- May 22, 2011
- Location
- USA
That's why I always advise on taking pictures right when you get your new MB. Saves everyone a hassel but than again, even if it came bent, I guess they'd still blame ya. Sure there are instances that they came bent but there are probably majority of the time where the user bends them by accident. Not implying that you did at all but just saying in general.
In my experiences, Newegg has treated me well. I will say that they do send some sketchy stuff sometimes as in buying new and feeling you got a refurbished or used product from them. They gladly took care of any issue I've ever had with them. I buy 90%+ of my components from them and still do no problem.
- Joined
- Jun 22, 2005
I really haven't had much issue with NewEgg as a whole aside from the motherboard issues really, but when a company like Amazon is more than willing to replace a board that comes to me with bent pins, with NO hassle and BS and possible forcing of buying a new board, it's nice to have that piece of mind on top of their already amazing CS.
It's really just taken away that trust, that's the biggest thing to me. The more and more I read about users getting RMA refusals because of bent pins.... I don't doubt that there is that one person jamming a cpu into a socket, or the probable couple incidents of the cpu not being fully seated then the latch being forced down, but if I had to guess I'd say more are already bent than the number of users doing that. Similar to ASUS (bought this MVF for $140 though.... lol), if I ever had to RMA an ASUS mobo, I plan to climb Kilimanjaro... As I think my chances of everything going smooth is going to be easier with the mountain.
It's really just taken away that trust, that's the biggest thing to me. The more and more I read about users getting RMA refusals because of bent pins.... I don't doubt that there is that one person jamming a cpu into a socket, or the probable couple incidents of the cpu not being fully seated then the latch being forced down, but if I had to guess I'd say more are already bent than the number of users doing that. Similar to ASUS (bought this MVF for $140 though.... lol), if I ever had to RMA an ASUS mobo, I plan to climb Kilimanjaro... As I think my chances of everything going smooth is going to be easier with the mountain.
- Joined
- May 22, 2011
- Location
- USA
- Joined
- Jan 12, 2015
This will probable not fly either
no Bank statements are allowed. I picked up a used Sabertooth from E-Bay for $125.00
View attachment 159292
no Bank statements are allowed. I picked up a used Sabertooth from E-Bay for $125.00View attachment 159292
- Joined
- Jun 28, 2012
Having punished the 990FX Extreme9 fairly sufficiently, it's an awesome board.
Did all this with it:
http://url.hwbot.org/1Av66ds
Did all this with it:
http://url.hwbot.org/1Av66ds
- Joined
- Jun 22, 2005
Got hijacked by ASRock lovers too, so I too, shall SMH.
To get back on track I think we need some more ASUS-related hate. Anyone else with a recent ASUS catastrophe?
- Joined
- Jun 28, 2012
No more than I do on the Sabertooth.
Both were 'samples'. Both smoked the VRM sections.
2 sh*tty ones?
Early samples or something?
Haven't had an ASUS problem (or any motherboard problem) since I stopped buying ASUS boards
Solved that problem the easy way, sold all of them and never bought more.
- Joined
- Sep 7, 2013
Let's see how the P8Z77 PRO I now own fairs eh?
My old Gigabyte will serve as a backup mobo incase of.. well anything
I read that I don't get warranty because I'm not the original owner?
My old Gigabyte will serve as a backup mobo incase of.. well anything
I read that I don't get warranty because I'm not the original owner?
- Joined
- Dec 1, 2007
- Location
- Near Toronto Canada
That is correct sir.
- Joined
- Sep 7, 2013
- Joined
- Mar 4, 2009
- Location
- Somewhere On Midgard...
Agreed.
Electronics purchased on E-Bay usually do not have a warranty, as the sellers are mostly not official distributors.
