- Joined
- May 22, 2011
- Location
- USA
I did not have that feeling until tonight. I got a e-mail from Asus support, that turned out to be a BILL
01-RMA Number USPC511273 0.00 1 0.00
10-RC003 0.00 1 0.00
04-Shipping Ground Shipping Ground 10.00 1 10.001
Motherboard Damage Non-Repairable Replacement Unit - burnt - not repairable
150.00 1 150.00
Total $160.00
Amount Paid -0.00
Amount Due
$160.00 USD.
I am not sure if this constitutes as your fault even though quite frankly you were pushing it hard, as advertised, its for "Overclocking". I would though have recommended that you took pictures of your MB, including the CPU pins because I believe AMD is nortorious of bending pins me thinks to stop a RMA in its tracks, only to be charge a "replacement" fee which isn't too far from a new retail price.
I only have a X58 MB from them I have to RMA and it aches me just thinking about it with the possibility I might have to go through. Other than that, I accidently scratched my right ASUS 24" surround screen last week while moving a GPU out of my 2nd PC I'm using now and setup an RMA. They came back after talking to a superviser via "Live Chat" and wanted to charge me $150+ for a "repair" (Most likely a refurbished monitor) while I can find one at the egg for $179.99 brand new with a 3 year "warranty". lol
On a side note, I had a nasty EVGA MB blowout. It took out a EVGA GPU and a Corsair Link Mini. Luckily the CPU and Ram survived thank goodness for the sake of waiting for RMAs. Haven't been with my main rig since End September of last year. Blowouts happened in October. EVGA, no questions asked believed me, not to mention I had documented the whole ordeal on their forums, replaced my MB and GPU and matched my other GPU with the newer GPU. Went from GTX 480s to 760s. My 2nd MB is working just fine and my Win 8.1 just came in so I can finally get to installing on the M.2 boot drive. (Gasp)
Point was, this is how different for example EVGA is to ASUS. ASUS would have either bent my pins for added measure OR just said, SORRY, its your fault and going to cost you $350+ to "repair or replace". My choices between companies really relies on what kind of CS they have. If they have some of the best CS, you pretty much have me on board. Their components can't be too boring either. They need some of the bells and whistles the others have. Nonetheless, that's my process.