- Joined
- May 10, 2009
I don't usually write this sort of thing, but these issues seem to be becoming more and more common, and I think people deserve to know.
A good friend of mine has (had, now) an Asus P67 board that had some sudden issues:
View attachment 144346
Having read a number of posts lately about Asus refusing RMA due to trace damage that wasn't there when the board was sent, I had him take a lot of pictures of the board before he sent it. The board was still functional when he sent it in, other than that USB port (and possibly PCI slot, he doesn't use PCI cards). It boots, runs windows, etc.
Asus got back to him with a couple terrible quality pictures of the CPU socket area saying that there is trace damage there and the board is unrepairable and he'll have to pay for a replacement.
Keep in mind, the board boots!
He has replied with his good pictures of the area they sent pictures of, plus other pictures, and a demand for clarification.
I'll keep this thread updated with his experience.
In the mean time, I will no longer recommend Asus motherboards.
The boards themselves may be good (though his burst into flame with nothing plugged into that USB port), but their RMA support is apparently awful now.
Here are the pictures they sent in the denial email:
View attachment 144347
View attachment 144348
Here's his socket right before installing the CPU socket cap I sent him to protect it, and him shipping it out:
View attachment 144349
So yes, they are denying RMA because of the damaged trace where the board exploded, and the CPU socket damage that they caused.
Goodbye, Asus.
A good friend of mine has (had, now) an Asus P67 board that had some sudden issues:
View attachment 144346
Having read a number of posts lately about Asus refusing RMA due to trace damage that wasn't there when the board was sent, I had him take a lot of pictures of the board before he sent it. The board was still functional when he sent it in, other than that USB port (and possibly PCI slot, he doesn't use PCI cards). It boots, runs windows, etc.
Asus got back to him with a couple terrible quality pictures of the CPU socket area saying that there is trace damage there and the board is unrepairable and he'll have to pay for a replacement.
Keep in mind, the board boots!
He has replied with his good pictures of the area they sent pictures of, plus other pictures, and a demand for clarification.
I'll keep this thread updated with his experience.
In the mean time, I will no longer recommend Asus motherboards.
The boards themselves may be good (though his burst into flame with nothing plugged into that USB port), but their RMA support is apparently awful now.
Here are the pictures they sent in the denial email:
View attachment 144347
View attachment 144348
Here's his socket right before installing the CPU socket cap I sent him to protect it, and him shipping it out:
View attachment 144349
So yes, they are denying RMA because of the damaged trace where the board exploded, and the CPU socket damage that they caused.
Goodbye, Asus.