Solve my problem - Video playback issue

JT! · Jun 29, 2014

Here is my PC spec.

http://pcpartpicker.com/user/jonathantrillo/saved/mbTMnQ

Problem: Netflix / hulu and youtube videos are laggy / jumpy / appear to have low framerate.

I figured it was an issue with a apu so I bought this: http://www.newegg.com/Product/Product.aspx?Item=N82E16814130815

After installing, I have exactly the same issue.

Needless to say after spending $40 on something that didn't make a bit of difference I'm pissed! :bang head

I have reformatted my PC to try and solve this problem with no luck.

Any suggestions are appreciated!

tungureanu · Jun 29, 2014

did you disable hardware acceleration for flash?

JT! · Jun 29, 2014

Yes. The re-enabled. Neither makes a difference.

tungureanu · Jun 29, 2014

different drivers?

Janus67 · Jun 29, 2014

I'd check your drivers and maybe also check that your cpu isn't overheating and being throttled.

JT! · Jun 29, 2014

tungureanu said:
different drivers?

Well the grahics drivers have changed from the APU to the new GPU so... :shrug:

JT! · Jun 29, 2014

Janus67 said:
I'd check your drivers and maybe also check that your cpu isn't overheating and being throttled.

CPU is not overheating... in fact it's OC'ed and doing well. Had the same problem before and after.

Janus67 · Jun 29, 2014

Tried different browsers?

What about videos played locally through VLC or XBMC?

JT! · Jun 29, 2014

Tried different browsers too.

Videos played in media players seem to be fine. Even played a bluray and that was fine.

Also, this does seems to be a HD issue, lower res stuff seems to be fine.

JT! · Jul 15, 2014

Could it have something to do with poor buffering? Any other ideas? I'm desperate now.

bob4933 · Jul 15, 2014

Well I have an easy solution. Call your isp.

Most of the big name isp's throttle down Internet speeds on hulu, netflix, and YouTube. If you're having HD issues but low Def plays fine, I'd wager that's your problem.

dtrunk · Jul 15, 2014

do you have a spinning disk hard drive too or just the SSD? is the garbage/trim feature on for the ssd? how long have you had this system, especially the ssd?

JT! · Jul 15, 2014

bob4933 said:
Well I have an easy solution. Call your isp.

Most of the big name isp's throttle down Internet speeds on hulu, netflix, and YouTube. If you're having HD issues but low Def plays fine, I'd wager that's your problem.

Other PC's, the PS3 and the blu ray player are not having the same issue though. Unless ISP's can target specific computers inside your home that's not the issue.

dtrunk said:
do you have a spinning disk hard drive too or just the SSD? is the garbage/trim feature on for the ssd? how long have you had this system, especially the ssd?

The system is only a few months old, it has a SSD which is as new as the entire system. I have no idea what garbage/trim is.

bob4933 · Jul 15, 2014

When you open the videos, I would like you to check your ram usage. Just ctrl alt del and goto system performance tab. edit: check your cpu usage while you're there. Report back findings

JT! · Jul 15, 2014

Both are at around 50%. Thanks!

bob4933 · Jul 15, 2014

JT! said:
Both are at around 50%. Thanks!

Thats still pretty high. Im wondering if you're having a memory leak somewhere. That would cause your problems pretty quick. Have you updated silverlight to its latest?

Do these problems start out ok, but get worse and worse and you have to close your browser?

JT! · Jul 15, 2014

bob4933 said:
Thats still pretty high. Im wondering if you're having a memory leak somewhere. That would cause your problems pretty quick. Have you updated silverlight to its latest?

Do these problems start out ok, but get worse and worse and you have to close your browser?

Problems seem to be pretty consistent. Never had to close the browser.

I installed silverlight when reinstalled windows so I assume it's up to day.

What is and how could I check for a memory leak?

bob4933 · Jul 15, 2014

Well, if it's constant at 50%, then that's not the problem. Do other sites (youtube?) Give you these same problems?

Janus67 · Jul 15, 2014

Try booting into a Linux (ubuntu) live cd/USB and see if it happens there?

JT! · Jul 16, 2014

bob4933 said:
Well, if it's constant at 50%, then that's not the problem. Do other sites (youtube?) Give you these same problems?

It does happen on youtube but not as much, same goes for netflix. It's really noticeable on Hulu, but it seems to happens with any streaming service to some extent.

Janus67 said:
Try booting into a Linux (ubuntu) live cd/USB and see if it happens there?

I do have a copy, I'm presuming doing this will show whether it's a win 7 issue or a hardware issue? I will give this a shot when I get chance... but ultimately I don't want to run Linux on the PC.

Solve my problem - Video playback issue

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