- Joined
- Jun 28, 2012
The pictures say different. I won't be the last person this happens to.
Did you ship with the cover on the socket?
This question is very critical to the picture's (slight) differences.
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The pictures say different. I won't be the last person this happens to.
Did you ship with the cover on the socket?
Yes I shipped it with the socket cover in place per the instructions to avoid any more damage. It is my fault for summarizing the events and just linking the other thread. I had suspected that the socket retention was to tight, I actually spent several hours straightening most of the pins in the picture that I posted. I then replaced the CPU and tightened the lever again, many of the same pins bent again as well as a few others that were not. Even so, when I sent it there was less damage visible then the picture that I posted. Bad socket, taller CPU, I really just didn't know what to think.2 business days were between its arrival on Friday and Tuesday (Part of Friday, all of monday, part of Tuesday).
1 day turnaround on looking at the board? Color me impressed (no sarcasm there).
So the worst thing that happened is they did not start working on it until 4 business days later (again part of the 16th, 17th, 18th, 21st, and part of today) which was 'forced' by your phone call.
I am sorry you had to follow up today. But that is the only place where I see that they really went wrong. The socket damage picture is a curiosity though. Did you ship with the cover on the socket?
Hopefully you get it back soon though. Good luck!
EDIT: In your other thread, people already said you are expecting too much from this RMA process..............People tried to properly set your expectations so you would not be disappointed.
You already said you thought I damaged it, fair enough. They say they did nothing but remove it from the box, Fair enough. The pictures say different. I won't be the last person this happens to.
I get it, you like Gigabyte. This has not been a pleasant experience for me, however it will be my last. Here are the pictures, judge for yourself.
On IE it shows up as left and right, but the one I took also includes the retention bolt. The shipping was like 12.35 plus 3.50 for tape and A few dollars for more insurance, so only around twenty bucks to ship it, I think.Which one did you take?
Top or bottom. (I assume the top since it's not blurry and angled weird )
To me, they look the same.
Not trying to be an instigator, just saying the look the same.
$45 ain't bad, but was shipping costly?
On IE it shows up as left and right, but the one I took also includes the retention bolt. The shipping was like 12.35 plus 3.50 for tape and A few dollars for more insurance, so only around twenty bucks to ship it, I think.
Maybe it is just me but I can zoom in on them and I can clearly see there is a lot of damage on the left side below the center cutout where the pins part. In the picture they sent it also appears that the top area the pins are out of line in whereas they should look uniform. Maybe it is because I am looking at them on a 32 inch screen.
Anyway, I am just going to let it go, pay the money and wait some more. Just hope my Asus mobo lasts long enough to get it back.
This did not apply to me and hopefully it was just a glitch in the system that it took longer despite contacting them at least three times. For me it was a 13 days, or 9 day turn around if you only count working days. From finding that I had socket damage and starting the RMA to projected delivery for me will be 27 days. While not totally unreasonable, I would not consider it a good turn around time. If you keep your expectations very low in the beginning, you may not be disappointed.The turn around time is normally 5 working days plus transit time. If you need faster service, please contact our customer service representative via email.
The pictures are perplexing, but, in the end, everything got fixed. Enjoy your new board!
Awsome! Glad it got sorted out and you're getting pretty much a new board. Enjoy!
Btw, the 8RDA+ was Epox , not Abit, but I bet you knew that