7970 help

Puer Aeternus · Aug 31, 2014

Hi All, I need some help here, my Diamond Radeon HD 7970 is not working.

I was at my pc and the screen went grey, I did a reboot and still nothing.
When booting the computer hangs at LED code 62 "Installation of PCH runtime services"
The card is NOT overclocked!
I have not checked temps in a while but the last time I checked temps were fine.

the steps I took:

Checked Cables - all secure
Fan works
8 and 6 pin are secure for power
Plugged the HDMI cable into the integrated Graphics port and it works, so the cable is fine.
Re seated the card
Tried the Card in the 2nd PCIE Slot - nothing

I did not register my card w/ Diamond (two years old)...whats the cost to RMA it?

EarthDog · Aug 31, 2014

You will have to ask Diamond about the cost of an RMA, if anything.

ATMINSIDE · Aug 31, 2014

Did you reset the CMOS?

Puer Aeternus · Aug 31, 2014

Cmos on a video card? Could you clarify, im scratching my head here. The PC itself works fine, using integrated graphics so no need to clear the cmos on the MOBO unless you have some insights.

ATMINSIDE · Aug 31, 2014

Puer Aeternus said:
Cmos on a video card? Could you clarify, im scratching my head here. The PC itself works fine, using integrated graphics so no need to clear the cmos on the MOBO unless you have some insights.

I've simply seen resetting the BIOS cause a 62 error go away before.
Yes, on the motherboard.

Puer Aeternus · Aug 31, 2014

Ohhhhh.....ok, ill give that a try and report back. Thanks!

Puer Aeternus · Aug 31, 2014

ATMINSIDE said:
I've simply seen resetting the BIOS cause a 62 error go away before.

I reset the bios, no luck.

ATMINSIDE · Aug 31, 2014

Puer Aeternus said:
I reset the bios, no luck.

That was the only other idea I had, time to contact Diamond

Bustos · Aug 31, 2014

They have a 5 year warranty, assuming you registered your card.

Puer Aeternus · Sep 1, 2014

Bustos said:
They have a 5 year warranty, assuming you registered your card.

Errrr.....no. I sent a ticket in yesterday, cross my fingers and hope something good comes out of this. I may have registered the card but i'll have to scour the email box to see if anything turns up.
Thanks for all the help guys...if any other ideas pop up...feel free to share

Nebulous · Sep 1, 2014

If you registered the card they may have a record of it. Keeping fingers crossed :thup:

Bustos · Sep 1, 2014

Puer Aeternus said:
Errrr.....no. I sent a ticket in yesterday, cross my fingers and hope something good comes out of this. I may have registered the card but i'll have to scour the email box to see if anything turns up.
Thanks for all the help guys...if any other ideas pop up...feel free to share

Errrr...yes.

Warranty & Approvals
Warranty : One Year Limited Warranty - 5 Year with Registration

According to their website. I looked at other versions and 3rd party retailers. They all said the same thing.

Puer Aeternus · Sep 2, 2014

not errr no as in I think you are wrong.....errr no as in I dont think I registered.

I've never had a problem w/ any video card and usually upgrade w/ in 2 or 3 years so often I dont register my cards. This is one time I did NOT register. I checked my emails and there is no info from Diamond other than the support ticket opened for me.

Carlitos714 · Sep 3, 2014

did you try your card in another slot or did you put another gpu where your 7970 currently sits?

Puer Aeternus · Sep 3, 2014

Carlitos714 said:
did you try your card in another slot or did you put another gpu where your 7970 currently sits?

the steps I took:

Checked Cables - all secure
Fan works
8 and 6 pin are secure for power
Plugged the HDMI cable into the integrated Graphics port and it works, so the cable is fine.
Re seated the card
Tried the Card in the 2nd PCIE Slot (made sure the dips were turned on for the slots and the bios had the lanes on)- nothing

I do not have another GPU to try out.

Carlitos714 · Sep 4, 2014

Puer Aeternus said:
the steps I took:

Checked Cables - all secure
Fan works
8 and 6 pin are secure for power
Plugged the HDMI cable into the integrated Graphics port and it works, so the cable is fine.
Re seated the card
Tried the Card in the 2nd PCIE Slot (made sure the dips were turned on for the slots and the bios had the lanes on)- nothing

I do not have another GPU to try out.

Have a friend who can try your gpu on their rig?

Puer Aeternus · Sep 13, 2014

Take note people, Diamond has terrible support for their cards. I finally gave up and bought another 7970 (used) on amazon.
Sapphire 7970 HD Duel X, and, there was noo tax on the card, so it cost $250 + $14 shipping. Thats really good considering some of the prices out there for a 7970/280.
Thanks for all your help!!!

Fever · Sep 13, 2014

Sucks that you couldn't get proper support from Diamond.

Did you try the card's second BIOS switch out of curiosity?

Puer Aeternus · Sep 13, 2014

Fever said:
Sucks that you couldn't get proper support from Diamond.

Did you try the card's second BIOS switch out of curiosity?

I did try the second bios. I also updated the bios on my MOBO and a few mobo drivers, I fiddled w/ the on board video settings in bios to see if that was causing an issue...turned on and off the pcie slots in bios and on the board itself...no luck.

I am also at a loss as to why the card itself is not working. My only guess is heat but last I checked the temps were in the norm. I wish I knew someone who could try the card in their rig....be shame if the new one arrives and it was a fault the PCIE slots (x4) all along :-/

7970 help

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