GSKILL RMA question

torin3

Member

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Joined

Dec 25, 2004

• Nov 1, 2014

• #1

I've got 2x4GB of DDR3-2400 ARES memory that locks up +Memtest when tested on 2 different motherboards at stock.

I'd like to RMA it, but I wasn't the original purchaser. It was from work, but my boss didn't want to RMA it and said I could toss it.

Will GSKILL let me RMA it?

 

Witchdoctor

Member

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Joined

Apr 12, 2014

• Nov 1, 2014

• #2

If you have to have the recipt

 

W

Woomack

Benching Team Leader

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Joined

Jan 2, 2005

• Nov 1, 2014

• #3

I would ask G.Skill support if you can send it to RMA without receipt as memory has lifetime warranty so date of purchase shouldn't count.

 

TazExtreme3

Member

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Joined

May 3, 2003

• Nov 1, 2014

• #4

You do not need a receipt. I just sent a set off to them for RMA last Thursday (10/23). They received them 10/27 and I should have mine back Monday. Very fast turnaround.

 

OP

torin3

Member

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Joined

Dec 25, 2004

• Nov 1, 2014

• Thread Starter
• #5

Thanks everybody! I just submitted an RMA request.

 

Mandrake4565

Mr. Clean Senior Member

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Joined

Jan 12, 2012

• Nov 1, 2014

• #6

I've found their RMA process to be painless and the turn around times very good. Good Luck torin3.

 

Witchdoctor

Member

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Joined

Apr 12, 2014

• Nov 1, 2014

• #7

Cool, I just sent a set in and they asked for a receipt ?

Strange, but that is awesome

 

sobe

Unscathed Member

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Joined

Jun 22, 2005

• Nov 2, 2014

• #8

My last RAM RMA was about 8years ago and it was with G.Skill, I called them and they told me what to do, I followed suit and shipped the sticks off and by the end of next week a brand new set was sitting in the mailbox for me, no receipt required

G.Skill are outstanding when it comes to RMA, it's part of their reputation.

 

OP

torin3

Member

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Joined

Dec 25, 2004

• Nov 4, 2014

• Thread Starter
• #9

Got the RMA number today. I'll have it out in tomorrow's mail.

 

OP

torin3

Member

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Joined

Dec 25, 2004

• Nov 12, 2014

• Thread Starter
• #10

Well, I think I got the RMA approved and replaced. I haven't gotten any email confirming it, but a stamps.com email just showed up saying I was shipped something.

It had my correct address and name, but nothing identifying the source. And the tracking number is valid.

 

OP

torin3

Member

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Joined

Dec 25, 2004

• Nov 14, 2014

• Thread Starter
• #11

New replacement RAM arrived in today's mail. Thumbs up for Gskill RMAs.

 

sobe

Unscathed Member

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Joined

Jun 22, 2005

• Nov 14, 2014

• #12

10 days total from the day you sent it to getting the new set in? Not bad if you ask me

 

Mandrake4565

Mr. Clean Senior Member

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Joined

Jan 12, 2012

• Nov 14, 2014

• #13

Good to hear, I believe that was around the same turnaround time that I had.