Avira AntiVir 14 Free Download is Missing Files

JLK03F150

What have I done! Member

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Joined

May 17, 2005

Location

Georgia

• Jan 8, 2015

• #1

I have downloaded Avira 3 times, twice from filehippo & once from Avira. When starting the install it looks like it is unzipping and then a message says not all the file were there, download again. I removed my old Avira install because it wouldn't update anymore. This is a work computer that several people with poor internet safety have infected more than once.

Do you think I have another infection & it is preventing a new install? This is an old HP P4 running XP SP3.

 

UnknownSpectre

Registered

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Joined

Oct 1, 2014

Location

Central PA

• Jan 8, 2015

• #2

First question I have: Have you tried other anti-virus software (AVG, Avast!, etc)
Second question: What is the exact error message you are getting?

I would say this screams corrupt download file, but if you've downloaded from two sources...that is unlikely. When you redownloaded are you sure you a) overlaid the old file or b) chose a new file location?

 

OP

JLK03F150

What have I done! Member

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Joined

May 17, 2005

Location

Georgia

• Jan 8, 2015

• Thread Starter
• #3

I ran a fresh install of malwarebytes and kaspersky's TDSSkiller. I haven't tried a different AV, just uninstalled one that wouldn't update, and I'm trying to install the same thing again. Not sure they infected the PC, the AV just stopped updating while I was on vacation.

I think the message is "some files are missing or corrupt. Please download again and install."

I deleted each download before downloading another.

 

OP

JLK03F150

What have I done! Member

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Joined

May 17, 2005

Location

Georgia

• Jan 9, 2015

• Thread Starter
• #4

I downloaded crystakdiskmark.zip to check the HDD smart and got a download corrupt trying to extract it. Now I'm starting to think that the HDD is beginning to fail.

 

petteyg359

Likes Popcorn

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Joined

Jul 31, 2004

• Jan 9, 2015

• #5

Run scandisk with the "check for bad sectors" option on. It should force the drive to mark sectors as bad so they won't be used again, if it is in fact failing.

 

OP

JLK03F150

What have I done! Member

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Joined

May 17, 2005

Location

Georgia

• Jan 10, 2015

• Thread Starter
• #6

Thanks petteyg, I'll try that Monday.

Edit: I ran chkdsk & it didn't find anything. I kept the last avira download on the hdd & added a .old extension. Then downloaded again & it seemed to install, but I got a dll crash on startup.
I was also able to d/l HDTune, run its disk check & look at SMART info - everything looks fine.

 

Last edited: Jan 12, 2015

OP

JLK03F150

What have I done! Member

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Joined

May 17, 2005

Location

Georgia

• Jan 13, 2015

• Thread Starter
• #7

I emailed our IT today & requested a new PC. It's ridiculous that we still have this 2003 vintage PC running software that's mission critical to the office park where I work. Hopefully they'll just send me a "new" one (C2D Win7 Pro is new for our IT - lol)

I still need to work on getting rid of the two or three Win2000 PC's we have floating around too.

 

BobbyBubblehead

Member

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Joined

Jan 29, 2009

• Jan 13, 2015

• #8

also open some command prompt admin action to check the windows install files. could be left over hijacked critical files causing install fails.

sfc /scannow

dism /online /cleanup-image /restorehealth