- Joined
- Feb 1, 2009
- Location
- Illinois
So this past year, I purchased (at the time) the second best non-commercial router that Asus produced (RT-AC66U). It was working absolutely perfectly while down at school until the beginning of December when the router started randomly rebooting, reassigning local IP addresses, and in general dropping connections with both wired and wireless clients. Being somewhat technically capable (as most of us on here are), I logged onto the router and updated firmwares, ran factory resets and the lot. I even emailed Asus and followed the instructions given to me by a 'technical representative'. All of these didn't change a thing with the drops, and what started out as a connection drop once or twice a day became a constant stream of dropped connections and router reboots (almost every 5-10 minutes).
I called Asus yesterday and was on hold for 20 minutes and was never connected. Today I called again and luckily waited only 5 minutes this time. Now I have done RMAs in the past with multiple companies and never had issues (Asus included). But this time was different. I was trying to setup an Advanced RMA so I didn't have 2 weeks of internet downtime (I live with 5 other people, so we can't have 2 weeks of no internet at the start of the Spring semester). I was put on hold again, and then told the my representative that was not an option. I couldn't even give a CC number to charge for a new router while they send me a working one and I send back my non-working one. I was basically told that advanced RMAs no longer exist at Asus and that I have no option but to send in my unit (paying for shipping, of course), and wait however long it takes them to 'repair' my router. I can tell you all right now, the hardware in this router is faulty. With both the 2.4ghz and 5ghz radios on, the reboot cycle is every 5 minutes, almost like clockwork. There is no firmware or user error here. It's kaput.
So now I have really no option but to buy a new router and send this one in to be 'repaired'. So I am going to buy a new router, pay to send this broken one in, and then 2 weeks later receive the exact same router back saying it passed all tests.
As you can tell, I am not happy with Asus. Looks like I'll be moving on to MSI and Gigabyte products.
I called Asus yesterday and was on hold for 20 minutes and was never connected. Today I called again and luckily waited only 5 minutes this time. Now I have done RMAs in the past with multiple companies and never had issues (Asus included). But this time was different. I was trying to setup an Advanced RMA so I didn't have 2 weeks of internet downtime (I live with 5 other people, so we can't have 2 weeks of no internet at the start of the Spring semester). I was put on hold again, and then told the my representative that was not an option. I couldn't even give a CC number to charge for a new router while they send me a working one and I send back my non-working one. I was basically told that advanced RMAs no longer exist at Asus and that I have no option but to send in my unit (paying for shipping, of course), and wait however long it takes them to 'repair' my router. I can tell you all right now, the hardware in this router is faulty. With both the 2.4ghz and 5ghz radios on, the reboot cycle is every 5 minutes, almost like clockwork. There is no firmware or user error here. It's kaput.
So now I have really no option but to buy a new router and send this one in to be 'repaired'. So I am going to buy a new router, pay to send this broken one in, and then 2 weeks later receive the exact same router back saying it passed all tests.
As you can tell, I am not happy with Asus. Looks like I'll be moving on to MSI and Gigabyte products.
![(G{in}[AK)TION]](/forums/data/avatars/m/116/116613.jpg?1469679448){kind=avatar}
