Hey Folks!
Asus gets beat up a lot for their customer service, etc so I just HAD to share my most recent experience!
Accidentally bent some pins on one of my RIVE BE's and sent it in for repair. I fully expected the email where they want my credit card info (generally, $100 to repair a board).
From the date I sent in the board, didn't hear from them for about a week so I used their on-line chat to check the status. The rep was relatively quick (about 3 minutes from the first message) and informed me that the board was in the final repair/test stages and would be shipped out in a couple days. COOL I thought....no charge!!
A rather large, heavy package got delivered today (as opposed to the slim, minimal boxes Asus normally uses) so had to open it up.
Guess what?
They sent me a BNIB board (incl. oc panel, all other accessories, manual, etc)!!!! WOOOHOOOO!!!! Thank you ASUS!!
Just had to post cuz I'm so darn excited! hehehe
PS- My last experience was kinda meh but it was my fault (even worse on this one hehe). Sent in a dead RIVE (non-BE) for repair and they refused as it'd been covered in conformal. I can't blame them...knew it was a wAAAy longshot. They did promptly return it.
Asus gets beat up a lot for their customer service, etc so I just HAD to share my most recent experience!
Accidentally bent some pins on one of my RIVE BE's and sent it in for repair. I fully expected the email where they want my credit card info (generally, $100 to repair a board).
From the date I sent in the board, didn't hear from them for about a week so I used their on-line chat to check the status. The rep was relatively quick (about 3 minutes from the first message) and informed me that the board was in the final repair/test stages and would be shipped out in a couple days. COOL I thought....no charge!!
A rather large, heavy package got delivered today (as opposed to the slim, minimal boxes Asus normally uses) so had to open it up.
Guess what?
They sent me a BNIB board (incl. oc panel, all other accessories, manual, etc)!!!! WOOOHOOOO!!!! Thank you ASUS!!
Just had to post cuz I'm so darn excited! hehehe
PS- My last experience was kinda meh but it was my fault (even worse on this one hehe). Sent in a dead RIVE (non-BE) for repair and they refused as it'd been covered in conformal. I can't blame them...knew it was a wAAAy longshot. They did promptly return it.