- Joined
- Dec 27, 2008
I tried to make a purchase this weekend online with NewEgg and the transaction was cancelled, something about the security code was invalid. I assumed I had just typed the CVC code wrong. So I cancelled the order and tried to place another order early this morning. It too was cancelled by their system. I have used this account for Egg purchases for several years without problem. I checked the card number, expiration date, billing address, etc. on my NewEgg account page and it was all correct. I checked the bank account online and there was plenty of money in it and no suspicious activity. I called the fraud department of the bank and they checked it too and saw nothing funny.
I got on the phone with Egg customer service and they told me the account was locked. They emailed their fraud department to check on it and got the account unlocked but the fraud department will no longer accept the current payment method. They insisted that I use another payment method. Well, the one I have been using was for my tech business account and the only one I have unless I use my personal credit card. So to continue using Egg as a vendor I have to got the hassle of getting a new business debit card and changing all the info for all the vendors I use.
But here's what frosts me. The NewEgg fraud department will not give any info about why they nixed the payment method. In an email they told me they could not give any justification because of "security purposes." That's a big help, isn't it! Could they even tell me something general like, "We detected suspicious activity on the account." Makes me wonder if they are trying to hide something that's going on in the inside.
Anybody have a similar experience with this vendor?
I got on the phone with Egg customer service and they told me the account was locked. They emailed their fraud department to check on it and got the account unlocked but the fraud department will no longer accept the current payment method. They insisted that I use another payment method. Well, the one I have been using was for my tech business account and the only one I have unless I use my personal credit card. So to continue using Egg as a vendor I have to got the hassle of getting a new business debit card and changing all the info for all the vendors I use.
But here's what frosts me. The NewEgg fraud department will not give any info about why they nixed the payment method. In an email they told me they could not give any justification because of "security purposes." That's a big help, isn't it! Could they even tell me something general like, "We detected suspicious activity on the account." Makes me wonder if they are trying to hide something that's going on in the inside.
Anybody have a similar experience with this vendor?
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