NEED HELP - DRIVER CONFLICT (Not Responding)

TrueTexan said:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name OWNER-HP
System Manufacturer Hewlett-Packard
System Model HP Pavilion dv7 Notebook PC
System Type x64-based PC
Processor AMD A8-4500M APU with Radeon(tm) HD Graphics, 1900 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date Insyde F.13, 9/4/2012
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name Owner-HP\Owner
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 5.48 GB
Available Physical Memory 2.13 GB
Total Virtual Memory 11.0 GB
Available Virtual Memory 7.70 GB
Page File Space 5.48 GB
Page File C:\pagefile.sys


[Problem Summary]

I've been having an issue with some type of conflict. When opening Outlook, or Firefox, or Word - basic computer use - There is some problem that has been "changing the top bar" - such as a flashing/blinking - then the "Not Responding" message will show up next to whatever program. It will quickly switch, rapidly - back and forth between working/not-working. Sometimes the problem will just "flicker" - then sometimes it will be a non-stop "flashing", sometimes activating the "Alt-Tab" switch between programs function. The only thing that seems to fix the problem is hitting "Windows" button to activate the "Start Menu" ... if this doesn't work, then I go to Task Manager/End Tasks - and without even selecting any programs to end, the problem will correct itself, just being in that application/process.

[History]
This behavior seems to have started when I downloaded a bad copy of SketchUp from a 3rd Party site, it had some Malware in the executable. At install, many/many/many other utility programs and various other programs automatically installed - This was some type of automatic downloader/installer that I had to fight with for 2 hours, actively - it was like 30 programs per minute it was downloading and installing. I finally got it removed and halted, but it appears that since then this "driver conflict" has been occurring.

I've tried Malware Bytes and nothing - I've thought maybe Registry conflict, but I can't find anything.

PLEASE HELP - Thanks

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TheCheat said:

Walk me through what you've done so far-- I'm assuming you have used other utilities other than malwarebytes.

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TheCheat said:

TT,

Can you be a bit more specific in what is giving you issues still?

--

In the meantime, run the following:

Open an elevated command prompt. (Start > in search box type: "cmd" > left click cmd.exe and select "run as administrator")

Type the following: sfc /scannow

This scan will take a while. It should repair any system files that are corrupted.

Also, I forgot to mention something regarding TDSSKiller. You'll want to run this program with certain features enabled. So start TDSSKiller, before you scan... select change parameters. Make sure the "loaded modules" box is checked. TDSSKiller will prompt you to restart... reboot the machine. When the machine reboots, it will load TDSSkiller automatically on startup. THEN scan the machine.

If the scan comes back negative, then you're doing OK.

A couple other utilities you can run to see if we missed anything:

Hitman Pro (free 1 use license) (available at bleepingcomputer.com)
Rkill (available at bleeping computer.com)

-TC

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