- Joined
- Nov 16, 2004
I've been ordering a lot from Amazon for a long time now - my girlfriend and I pay yearly for Prime and 99% of all our items for the last several years have arrived within the 2 day guarantee - sometimes same day!
The last 5 packages over the last month have been anywhere between 3-5 days LATE - total of 5-7 shipping days. Totally unacceptable for items we can clearly see make it to facilities near by then take 4+ days to arrive at our residence as they are probably driven around day after day somewhere on a truck. The boxes have been smashed, half-way opened, and packed extremely poor. Even one of the packages I had shipped to a local UPS location instead of my residence was in poor condition and UPS had noted it arrived in such condition.
We've already been in constant contact with Customer Support and the only solution they appear to offer for the "inconvenience" is a 5 dollar gift card. Not to mention particularly with my last order CS has been lying to my girlfriend who has been contacting them. They have made several claims about where the package is and when it will arrive - then a few hours later the shipping information is updated saying something entirely different from what she was told.
At this rate I could careless about Prime and I'm going to have to resort to finding other vendors if this continues.
Anyone else experiencing the same kind of issues with Amazon currently or in the past?
The last 5 packages over the last month have been anywhere between 3-5 days LATE - total of 5-7 shipping days. Totally unacceptable for items we can clearly see make it to facilities near by then take 4+ days to arrive at our residence as they are probably driven around day after day somewhere on a truck. The boxes have been smashed, half-way opened, and packed extremely poor. Even one of the packages I had shipped to a local UPS location instead of my residence was in poor condition and UPS had noted it arrived in such condition.
We've already been in constant contact with Customer Support and the only solution they appear to offer for the "inconvenience" is a 5 dollar gift card. Not to mention particularly with my last order CS has been lying to my girlfriend who has been contacting them. They have made several claims about where the package is and when it will arrive - then a few hours later the shipping information is updated saying something entirely different from what she was told.
At this rate I could careless about Prime and I'm going to have to resort to finding other vendors if this continues.
Anyone else experiencing the same kind of issues with Amazon currently or in the past?
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