Notices

Overclockers Forums > Discussions > Vendor Discussion
Vendor Discussion Likes and Gripes about Vendors. No Post Count.
Forum Jump

Asus RMA for repairs under warranty, or lack thereof

Post Reply New Thread Subscribe Search this Thread
 
 
Thread Tools
Old 04-13-12, 10:47 AM Thread Starter   #21
Tech Tweaker
Member


 
Tech Tweaker's Avatar 

Join Date: Dec 2010
Location: Springfield, Ohio

 
Who is running their RMA department?

They received the board on March 22nd, and today I call and find out that it just reached their repair department YESTERDAY, because they apparently couldn't find it, and they just started testing it TODAY!

So, it's been nearly a month on this one RMA (including the previous one for the same issues it is now over a month), and now the support person I spoke with today informs me that it will be another ten to fourteen days before I can potentially receive some kind of motherboard back once they finish testing it.

If this was the motherboard for my main computer I'd be pulling my hair out by now.

__________________
\m/ OverClockers mATX L33T Club \m/
Main Rig: Case: Cooler Master 690 II Advanced|Power Supply: Corsair HX750W|Cooling: Corsair H100i|Motherboard: Gigabyte GA-G33M-DS2R|CPU: Intel Q6600 SLACR @3.2GHz|RAM: 8GB G.Skill DDR2-1066@1068MHz|Video: Gigabyte GTX 460 unless I'm testing|HDD: Western Digital 320GB Caviar Blue|ODD: Lite-on DVDRW LH-20A1S|OS: Windows 7 Professional 64-bit

Backup Rig: Case: Cooler Master HAF 922|Power Supply: Corsair HX520W|Motherboard: DFI UT LP nF4 SLI-DR Expert|CPU: (varies) A64 3200+ Venice, 3700+ San Diego, 3800+ Venice, 4000+ Clawhammer/San Diego (E4 & E6), A64 X2 4200+, A64 X2 4800+ |RAM: (varies) Corsair XL, XL Pro, OCZ PC4800 Elite Platinum Edition|Video Card: eVGA GTX260|HDD: Hitachi 80GB Sata II Drive|DVD: not sure|OS: Windows XP Home 32-bit/Pro 32-bit
My Heat
Tech Tweaker is online now Benching Profile Heatware Profile   QUOTE Thanks
Old 04-16-12, 12:01 PM   #22
ghost_recon88
Senior Jedi Master
Premium Member #9


 
ghost_recon88's Avatar 

Join Date: Feb 2005
Location: Michigan

 
Quote:
Originally Posted by Tech Tweaker View Post
Who is running their RMA department?

They received the board on March 22nd, and today I call and find out that it just reached their repair department YESTERDAY, because they apparently couldn't find it, and they just started testing it TODAY!

So, it's been nearly a month on this one RMA (including the previous one for the same issues it is now over a month), and now the support person I spoke with today informs me that it will be another ten to fourteen days before I can potentially receive some kind of motherboard back once they finish testing it.

If this was the motherboard for my main computer I'd be pulling my hair out by now.
Their whole RMA department seems to be a mess. Seems there is either poor or no management at all, their status tracking system is terrible, and no one there ever seems to have any clue as to what state your board is in.
ghost_recon88 is offline Benching Profile Heatware Profile   QUOTE Thanks
Old 04-20-12, 08:04 AM Thread Starter   #23
Tech Tweaker
Member


 
Tech Tweaker's Avatar 

Join Date: Dec 2010
Location: Springfield, Ohio

 
Called again yesterday, and was told they had no record of my RMA number/case number and that they would have to contact the repair dept. to see what the status was in order to see if they could find out anything.

Supposedly they should hear something back within 24-hours. We'll see...

__________________
\m/ OverClockers mATX L33T Club \m/
Main Rig: Case: Cooler Master 690 II Advanced|Power Supply: Corsair HX750W|Cooling: Corsair H100i|Motherboard: Gigabyte GA-G33M-DS2R|CPU: Intel Q6600 SLACR @3.2GHz|RAM: 8GB G.Skill DDR2-1066@1068MHz|Video: Gigabyte GTX 460 unless I'm testing|HDD: Western Digital 320GB Caviar Blue|ODD: Lite-on DVDRW LH-20A1S|OS: Windows 7 Professional 64-bit

Backup Rig: Case: Cooler Master HAF 922|Power Supply: Corsair HX520W|Motherboard: DFI UT LP nF4 SLI-DR Expert|CPU: (varies) A64 3200+ Venice, 3700+ San Diego, 3800+ Venice, 4000+ Clawhammer/San Diego (E4 & E6), A64 X2 4200+, A64 X2 4800+ |RAM: (varies) Corsair XL, XL Pro, OCZ PC4800 Elite Platinum Edition|Video Card: eVGA GTX260|HDD: Hitachi 80GB Sata II Drive|DVD: not sure|OS: Windows XP Home 32-bit/Pro 32-bit
My Heat
Tech Tweaker is online now Benching Profile Heatware Profile   QUOTE Thanks
Old 04-20-12, 01:56 PM   #24
ghost_recon88
Senior Jedi Master
Premium Member #9


 
ghost_recon88's Avatar 

Join Date: Feb 2005
Location: Michigan

 
After refusing to pay $133 to have my board repaired, I opted to have them just ship it back. They said if I didn't fax my credit card info by April 11th, it would be shipped back on the 12th unrepaired. So I waited until the 18th hoping I would at least get a return shipping number, or the RMA status update would update to "product return".

After not receiving the board or getting any contact, I up and gave them a call. Of course the guy I reached was "motherboard support", but he had no idea on the status of my board. So while I was waiting, he called over to the RMA department and they told him they hadn't shipped out my board yet, 1 week after they send the would automatically ship it back.... He promised it would be shipped back either that day, or Thursday. Still no update to the RMA status page, and of course no e-mail from them. I know Ground shipping normally takes a week or so, so if I don't have it back a week from today I'm gonna call them again
ghost_recon88 is offline Benching Profile Heatware Profile   QUOTE Thanks
Old 04-20-12, 06:09 PM   #25
benj1290

 
benj1290's Avatar 

Join Date: Dec 2007
Location: Ann Arbor, Michigan

 
So wait... They wanted you to pay for a RMA? Wasn't it under warranty? Everything about that just seems wrong. I know ill be sticking to my EVGA mobo's after seeing this.

__________________
-Tower-
i7 3770k @ 4.5 GHz - ASrock Extreme4 - EVGA GTX260
-42u Compaq Server Rack-
2x HP DL360 - 2xXeon 3 ghz - 2Gb - 2x36.5 scsi
1x Dell Optiplex 260 (got it off the street :P)
benj1290 is offline Folding Profile Heatware Profile   QUOTE Thanks
Old 04-20-12, 06:25 PM   #26
bmwbaxter
Premium Member #5



 
bmwbaxter's Avatar 

Join Date: Jun 2010
Location: London, Ontario, Canada

 
Quote:
Originally Posted by benj1290 View Post
So wait... They wanted you to pay for a RMA? Wasn't it under warranty? Everything about that just seems wrong. I know ill be sticking to my EVGA mobo's after seeing this.
Physical damage isn't covered under any companies warranty. If you read back a couple pages ASUS said they found a scratched memory lane.
bmwbaxter is offline Author Profile Benching Profile Heatware Profile Rosetta Profile   QUOTE Thanks
Old 04-20-12, 07:29 PM   #27
manu2b

 
manu2b's Avatar 

Join Date: Feb 2011
Location: Central Africa

 
Oh, I just threw in the bin an m5a97 Pro this morning...

Bios flash went wrong...

I called Asus support (in France), and they told me I had to go through the reseller. Which I did. It was a used MoBo (I have the invoice) and the reseller asked me a "transfer of property" from the previous owner (not a clue on how to contact him...).

So, I contacted again the Asus support, explaining to them that I could not get the first owner details, and they replied that they could not do anything...

Asked for a manager, same answer!

So, after fifteen 9mm clips and thirty 7.62/39 rounds, I put all the small mobo pieces in the garbage bin, together with any thought of buying Asus products in the future...

__________________
P8Z68-v pro/Gen3
3770k (de-lidded) @4800MHz/1.38v - NH-D14
2x8GB GSkill Trident X 1866@2133/8-10-10-24/1.68v (Thanks Woomack!)
256GB 840 Evo + 60GB Corsair Nova60 + 1TB Seagate Barracuda
Corsair CX600
Sapphire R9 290(x) unlocked@1175/1325

Mining: 8*280x and main rig.
manu2b is offline Benching Profile   QUOTE Thanks
Thanks!
ghost_recon88 (04-21-12), Pinky (04-21-12)
Old 04-21-12, 09:23 PM   #28
muddocktor
Retired

 
muddocktor's Avatar 

Join Date: Nov 2001
Location: New Iberia, LA

10 Year Badge
 
Quote:
Originally Posted by manu2b View Post
Oh, I just threw in the bin an m5a97 Pro this morning...

Bios flash went wrong...

I called Asus support (in France), and they told me I had to go through the reseller. Which I did. It was a used MoBo (I have the invoice) and the reseller asked me a "transfer of property" from the previous owner (not a clue on how to contact him...).

So, I contacted again the Asus support, explaining to them that I could not get the first owner details, and they replied that they could not do anything...

Asked for a manager, same answer!

So, after fifteen 9mm clips and thirty 7.62/39 rounds, I put all the small mobo pieces in the garbage bin, together with any thought of buying Asus products in the future...
All I can say about this post:




I want to see destruction!!!!!
muddocktor is offline Author Profile Benching Profile Folding Profile SETI Profile Heatware Profile Rosetta Profile   QUOTE Thanks
Old 04-21-12, 09:30 PM   #29
Bobnova
Innocent Senior Member



 
Bobnova's Avatar 

Join Date: May 2009
Location: Humboldt

 
Should send them the remains :P

__________________
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe." -- Einstein (maybe)


How to check your PSU with a multimeter.

17bXw5t51rEBXGavJFMJsC8g7HQgThUGc7

Heatware.
Bobnova is online now Author Profile Benching Profile Folding Profile Heatware Profile Rosetta Profile   QUOTE Thanks
Old 04-22-12, 09:56 AM   #30
manu2b

 
manu2b's Avatar 

Join Date: Feb 2011
Location: Central Africa

 
Quote:
Originally Posted by muddocktor View Post
All I can say about this post:




I want to see destruction!!!!!

I agree... But I was so pi...d off that I did not even think about taking any pic!

All that I can say is that grabbing all the shells was quicker than picking all the MoBo pieces

__________________
P8Z68-v pro/Gen3
3770k (de-lidded) @4800MHz/1.38v - NH-D14
2x8GB GSkill Trident X 1866@2133/8-10-10-24/1.68v (Thanks Woomack!)
256GB 840 Evo + 60GB Corsair Nova60 + 1TB Seagate Barracuda
Corsair CX600
Sapphire R9 290(x) unlocked@1175/1325

Mining: 8*280x and main rig.
manu2b is offline Benching Profile   QUOTE Thanks
Old 04-25-12, 06:28 PM Thread Starter   #31
Tech Tweaker
Member


 
Tech Tweaker's Avatar 

Join Date: Dec 2010
Location: Springfield, Ohio

 
Well, this should have been expected.

They (Asus) are now refusing to repair my board, claiming that I somehow caused physical damage to it which caused the issues I am having, and are furthermore demanding that I pay them to fix it (UNDER WARRANTY!).

I'm thoroughly pissed.

__________________
\m/ OverClockers mATX L33T Club \m/
Main Rig: Case: Cooler Master 690 II Advanced|Power Supply: Corsair HX750W|Cooling: Corsair H100i|Motherboard: Gigabyte GA-G33M-DS2R|CPU: Intel Q6600 SLACR @3.2GHz|RAM: 8GB G.Skill DDR2-1066@1068MHz|Video: Gigabyte GTX 460 unless I'm testing|HDD: Western Digital 320GB Caviar Blue|ODD: Lite-on DVDRW LH-20A1S|OS: Windows 7 Professional 64-bit

Backup Rig: Case: Cooler Master HAF 922|Power Supply: Corsair HX520W|Motherboard: DFI UT LP nF4 SLI-DR Expert|CPU: (varies) A64 3200+ Venice, 3700+ San Diego, 3800+ Venice, 4000+ Clawhammer/San Diego (E4 & E6), A64 X2 4200+, A64 X2 4800+ |RAM: (varies) Corsair XL, XL Pro, OCZ PC4800 Elite Platinum Edition|Video Card: eVGA GTX260|HDD: Hitachi 80GB Sata II Drive|DVD: not sure|OS: Windows XP Home 32-bit/Pro 32-bit
My Heat
Tech Tweaker is online now Benching Profile Heatware Profile   QUOTE Thanks
Old 04-25-12, 06:38 PM   #32
ghost_recon88
Senior Jedi Master
Premium Member #9


 
ghost_recon88's Avatar 

Join Date: Feb 2005
Location: Michigan

 
Quote:
Originally Posted by Tech Tweaker View Post
Well, this should have been expected.

They (Asus) are now refusing to repair my board, claiming that I somehow caused physical damage to it which caused the issues I am having, and are furthermore demanding that I pay them to fix it (UNDER WARRANTY!).

I'm thoroughly pissed.
They can so screw themselves as far as I'm concerned Since I don't know for sure if the scratch in my board was there before I sent it in, it's making me wonder if somehow it "magically" appeared at the RMA place and they were trying to pin it on me?
ghost_recon88 is offline Benching Profile Heatware Profile   QUOTE Thanks
Old 04-25-12, 11:06 PM   #33
Metlcub



Join Date: Apr 2011
Location: Mickleton NJ

 
WOW. And I just picked up 2 Asus DCII GTX570 vid cards and a Crosshair V Formula. I thought ASUS had become a better company, but looks like they are till up to their same ol BS like they were back in 2000.

in 2000, I had a Asus board go bad, It took 4 months from the day I shipped it, to the day I got a replacement, The replacement I got, was my same mobo (serial #'s matched) with the same issue. But since it took so long, I picked up a Abit board at the time, and was just gona build another system when I got the Asus back.
It took me 12 years to buy another Asus product, the DCII GTX570 and Crosshair V. Looks like I will probably not buy another asus product.

__________________
Mobo ASRock z77 Extreem4
CPU i7-2600k @ 4.2 1.20v
CPU HS/F Corsair H-100
RAM Corsair Veng 12gig DDR3-1600
GPU EVGA 760 SC Acx
Storage Hyper X 3k 240g , Force 3 120g, 2tb HDD
DVD Samsung BD/DVD/CD
Inputs Logitech G510 and G700
Sound Sb X-Fi titanium , TB DX12
Case Haf X Advanced
PSU TT TR2 RX 750w
My Heatware
Metlcub is online now   QUOTE Thanks
Old 04-25-12, 11:28 PM   #34
dejo
Senior Moment Senior Member

 
dejo's Avatar 

Join Date: Nov 2001
Location: Tyler, Texas

10 Year Badge
 
live and learn- again!
its sad when a company has zero care for its consumers.
when I sent my board back the second time, they tried to blame me for the delay. Stating that I had sent it to the wrong address. Till I reminded them that they email me the shipping label. At least I wasnt refused warranty or requested to pay money for a covered product.
Asrock and gigabyte are looking better by the day

__________________
if it screams, crank it. if it cries, kill it

Asrock z77 ex6
2600k @4.8ghz
Samsung 2x4gb rams
OCZ Vertex4 256gb ssd
EVGA GTX480
Sparkle 1250 gold PSU
Arc Midi case
dejo is offline   QUOTE Thanks
Old 04-26-12, 12:06 AM   #35
Bobnova
Innocent Senior Member



 
Bobnova's Avatar 

Join Date: May 2009
Location: Humboldt

 
Interestingly the 4850 I RMA'd about a year ago came back functional. I didn't hear anything from them during the month or so between me sending it and me getting it back, but they didn't try to weasel either.
Regardless I cannot say I'm impressed by Asus right now!

__________________
"Two things are infinite: the universe and human stupidity; and I'm not sure about the the universe." -- Einstein (maybe)


How to check your PSU with a multimeter.

17bXw5t51rEBXGavJFMJsC8g7HQgThUGc7

Heatware.
Bobnova is online now Author Profile Benching Profile Folding Profile Heatware Profile Rosetta Profile   QUOTE Thanks
Old 04-26-12, 12:16 AM   #36
wingman99
Member

 
wingman99's Avatar 

Join Date: Dec 2003

10 Year Badge
 
I had a problem with ASUS to, i will never get there products again.

__________________
i5 2500K @ 4.8GHz
Motherboard Gigabyte Z68A-D3-B3
G.SKILL RipjawsX X.M.P. 1600MHz
EVGA SuperClocked GTX 570
wingman99 is offline   QUOTE Thanks
Old 04-26-12, 05:46 AM   #37
bmwbaxter
Premium Member #5



 
bmwbaxter's Avatar 

Join Date: Jun 2010
Location: London, Ontario, Canada

 
This must be isolated to the American RMA department.

When I killed my gtx 580 matrix I had a new one at my door in 2 weeks. No hassel or run around.

It is unfortunate to hear of all this crap going on down there.
bmwbaxter is offline Author Profile Benching Profile Heatware Profile Rosetta Profile   QUOTE Thanks
Old 04-28-12, 07:51 AM   #38
Pinky
Disabled

 
Pinky's Avatar 

Join Date: Apr 2001
Location: Narf City, USA

10 Year Badge
 
Quote:
Originally Posted by Tech Tweaker View Post
Well, this should have been expected.

They (Asus) are now refusing to repair my board, claiming that I somehow caused physical damage to it which caused the issues I am having, and are furthermore demanding that I pay them to fix it (UNDER WARRANTY!).

I'm thoroughly pissed.
Enter a complaint with your attorney general, leave them better business bureau feedback, and move on with your life. This thread will likely go further than either of the two actions I just mentioned. Plus Nebulous had his thread and issue. Asus has basically lost a TON of business on this forum alone thanks to their stupidity. I'm definitely never buying anything from them again after what I've read here. What's scary is how many people have shown up and said "Oh, I had the same thing happen". What a joke.
Pinky is offline Heatware Profile   QUOTE Thanks
Old 04-28-12, 08:03 AM   #39
manu2b

 
manu2b's Avatar 

Join Date: Feb 2011
Location: Central Africa

 
Quote:
Originally Posted by Pinky View Post
Enter a complaint with your attorney general, leave them better business bureau feedback, and move on with your life. This thread will likely go further than either of the two actions I just mentioned. Plus Nebulous had his thread and issue. Asus has basically lost a TON of business on this forum alone thanks to their stupidity. I'm definitely never buying anything from them again after what I've read here. What's scary is how many people have shown up and said "Oh, I had the same thing happen". What a joke.
Starting with me: Asrock Z77 Fatality Pro-m on its way!

__________________
P8Z68-v pro/Gen3
3770k (de-lidded) @4800MHz/1.38v - NH-D14
2x8GB GSkill Trident X 1866@2133/8-10-10-24/1.68v (Thanks Woomack!)
256GB 840 Evo + 60GB Corsair Nova60 + 1TB Seagate Barracuda
Corsair CX600
Sapphire R9 290(x) unlocked@1175/1325

Mining: 8*280x and main rig.
manu2b is offline Benching Profile   QUOTE Thanks
Old 04-28-12, 08:20 AM   #40
dejo
Senior Moment Senior Member

 
dejo's Avatar 

Join Date: Nov 2001
Location: Tyler, Texas

10 Year Badge
 
since my rma fiasco, I have purchased 2 giga boards and an asrock board. hope they feel at least a tiny bit of remorse for the way they treat those of us that buy their products at the usual "asus price" (highest of all boards)

__________________
if it screams, crank it. if it cries, kill it

Asrock z77 ex6
2600k @4.8ghz
Samsung 2x4gb rams
OCZ Vertex4 256gb ssd
EVGA GTX480
Sparkle 1250 gold PSU
Arc Midi case
dejo is offline   QUOTE Thanks

Post Reply New Thread Subscribe


Overclockers Forums > Discussions > Vendor Discussion
Vendor Discussion Likes and Gripes about Vendors. No Post Count.
Forum Jump

Thread Tools Search this Thread
Search this Thread:

Advanced Search


Mobile Skin
All times are GMT -5. The time now is 11:21 AM.
Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
You can add these icons by updating your profile information to include your Heatware ID, Benching Profile ID or your Folding/SETI profile ID. Edit your profile!
X

Welcome to Overclockers.com

Create your username to jump into the discussion!

New members like you have made this the best community on the Internet since 1998!


(4 digit year)

Why Join Us?

  • Share experience
  • Max out your hardware
  • Best forum members anywhere
  • Customized forum experience

Already a member?