Dont get me wrong, I dont mind ASRock's products, but the company, ASRock USA....
A few months back I bought a new mobo. A month ago it took a dump. "Okay, no problem, I'll just RMA it," I though. It took TEN days of back-and-forth nonsense between ASRock USA and I before they even sent me an RMA number!
Eventually they sent me an RMA, but then told me I had to pay for shipping after stating very clearly that they cover shipping, which is further mentioned on their website. I gave in and paid for shipping. Many days after receiving it, they said I would be charged $50 for “warranty service.” I asked them why but they were ambiguous, and they would not state clearly the reason. Considering I only paid $115 for the mobo, I grew tired of dealing with their incompetence, so I just bought a new mobo on NewEgg.
Worse yet, the entire process was like dealing with a child. The people at ASRock write as if they are high-school dropouts. They have the grammar comprehension levels of an eighth grader. I find it ridiculously unprofessional they draft so-called “professional, corporate” e-mails with multiple spelling and grammatical errors. Even their website and user manuals contain significant English errors!
I did a bit of digging and found some ASRock-sponsored YouTube videos. Just 30 seconds into this video and I immediately understood why no one at ASRock knows how to communicate professionally.
Anyway, I have been working in the IT industry for six years now and this is by far the worst experience I have ever had with any IT-related company. The largest mistake I have made was straying from Evga. Their mobos might die as often as any other company's, but at least they have stellar support.
A few months back I bought a new mobo. A month ago it took a dump. "Okay, no problem, I'll just RMA it," I though. It took TEN days of back-and-forth nonsense between ASRock USA and I before they even sent me an RMA number!
Eventually they sent me an RMA, but then told me I had to pay for shipping after stating very clearly that they cover shipping, which is further mentioned on their website. I gave in and paid for shipping. Many days after receiving it, they said I would be charged $50 for “warranty service.” I asked them why but they were ambiguous, and they would not state clearly the reason. Considering I only paid $115 for the mobo, I grew tired of dealing with their incompetence, so I just bought a new mobo on NewEgg.
Worse yet, the entire process was like dealing with a child. The people at ASRock write as if they are high-school dropouts. They have the grammar comprehension levels of an eighth grader. I find it ridiculously unprofessional they draft so-called “professional, corporate” e-mails with multiple spelling and grammatical errors. Even their website and user manuals contain significant English errors!
I did a bit of digging and found some ASRock-sponsored YouTube videos. Just 30 seconds into this video and I immediately understood why no one at ASRock knows how to communicate professionally.
Anyway, I have been working in the IT industry for six years now and this is by far the worst experience I have ever had with any IT-related company. The largest mistake I have made was straying from Evga. Their mobos might die as often as any other company's, but at least they have stellar support.
