Joe Camel said:
ok 1 last thing i have to say:
in regards to AG,
put yourself in his shoes...DFI gives us "less than perfect" products and expect him to (through a FORUM) fix all our / their problems.
id be a bitter, peeed-off, sarcastic, mo-fo too if that were MY job. talk about:
... id have blown my head off long ago if i had to run DFI-street.
I don't know much about the subject at hand, but I DO know this:
Hating your job is no excuse for being rude or doing it poorly!
Don't like what your job entails.............get a new one!
If helping people is part of your job, do it to the best of your ability. If it becomes too much for you, you need to find a way to make the information more assessable to the client, thereby freeing you up to do more productive things twords your goal of 100% customer satisfaction.
You take on a job or a task, you do that job or task.
If you don't want too, or can't do it anymore, get out, and let someone in who does and can.
If you were hired to help...............that's your job!
Not making excuses.
If you can not help the client, lead them, by the hand, if nessesary, to someone or something, that CAN help them.
Politely.
"Well, I guess you're screwed." in NOT an answer.
It does not solve problems, it creates them!
Ofcourse, i'm just someone trying to get by in the World on limited brainpower, so I very well could be (and have been many times) wrong.