- Joined
- Feb 20, 2004
- Location
- Murfreesboro, TN
So after sending in both my EVGA 7800GT cards on Monday, June 26th for their step-up (which arrived at EVGA on Wednesday, June 28th), they FINALLY got my step-up cards back to me today. I had stepped up to 2 x 7900GTs.
Now, I was a little annoyed at it taking over two weeks to get the new cards to me after the day they had received the ones I sent in, but imagine my suprise when I opened up both of my step-up boxes to find this.
Where to begin? Let's start from the top:
1) What about all the cables that normally come with cards? When I sent in my retail card with all the included accessories (which the step-up requirements page specifically listed as needing to be including in the package), I expected to get BACK a retail card with all the same cables. I paid MSRP for a retail card step-up because I NEED the extras that come with a retail card - if I had wanted an OEM card, I would have bought one and not stepped up my current retail card.
2) Is that a blown capacitor I see on the card? I do believe it is. Take a look at that close-up. Only one of the two cards came like this, but come on! Where's the quality control?!
3) That's weird ... the stickers on the back say EVGA 7900GT. However, the coolers on the front say "6200" on it, and this card has a DVI and VGA port instead of Dual DVI. And the ram's in the wrong place. And there's a little sticker marked "128MB" on the PCB.
WTF?! I had to nearly 3 weeks start to finish for a step-up only to have my 7800GT's replaced by 6200's?!?! 6200's that one of which is obviously defective?
Somebody really dropped the ball here. I'm hoping EVGA is willing to cross-ship the replacements, because this is just about absurd. I just got off the phone with them, and they asked me to send them some pictures to verify all of what I just told you. Obviously not a problem. They also said that when they ship out step-up replacements, they are in full retail packaging ... I got a plastic blister packed card and that was it. So he was a little befuddled by that, too.
Don't get me wrong - I like EVGA and love the concept of the step-up program. I am just completely bewildered by how someone can make SO MANY mistakes on a single step-up! Sticking a 7900GT part number sticker onto a 6200 ... which has a blown capacitor ... which is then mailed without any accessories. Twice (well, just one with the blown capacitor issue, but you get the point).
Boggles my mind.
Now, I was a little annoyed at it taking over two weeks to get the new cards to me after the day they had received the ones I sent in, but imagine my suprise when I opened up both of my step-up boxes to find this.
Where to begin? Let's start from the top:
1) What about all the cables that normally come with cards? When I sent in my retail card with all the included accessories (which the step-up requirements page specifically listed as needing to be including in the package), I expected to get BACK a retail card with all the same cables. I paid MSRP for a retail card step-up because I NEED the extras that come with a retail card - if I had wanted an OEM card, I would have bought one and not stepped up my current retail card.
2) Is that a blown capacitor I see on the card? I do believe it is. Take a look at that close-up. Only one of the two cards came like this, but come on! Where's the quality control?!
3) That's weird ... the stickers on the back say EVGA 7900GT. However, the coolers on the front say "6200" on it, and this card has a DVI and VGA port instead of Dual DVI. And the ram's in the wrong place. And there's a little sticker marked "128MB" on the PCB.
WTF?! I had to nearly 3 weeks start to finish for a step-up only to have my 7800GT's replaced by 6200's?!?! 6200's that one of which is obviously defective?
Somebody really dropped the ball here. I'm hoping EVGA is willing to cross-ship the replacements, because this is just about absurd. I just got off the phone with them, and they asked me to send them some pictures to verify all of what I just told you. Obviously not a problem. They also said that when they ship out step-up replacements, they are in full retail packaging ... I got a plastic blister packed card and that was it. So he was a little befuddled by that, too.
Don't get me wrong - I like EVGA and love the concept of the step-up program. I am just completely bewildered by how someone can make SO MANY mistakes on a single step-up! Sticking a 7900GT part number sticker onto a 6200 ... which has a blown capacitor ... which is then mailed without any accessories. Twice (well, just one with the blown capacitor issue, but you get the point).
Boggles my mind.