- Joined
- Mar 3, 2002
I have used Comcast Constant Guard now for about 6 months. I tryed pay my online rent this morning and when I attempted to login to my online rent bill pay the a constant guard error box popped up and said, "there has been an internal error" and all I got was a white page. I tryed several times with the same results. Then I tryed to login to other sites that are not monitored by constant guard and everything works smoothly.
So I attempted to uninstall the program. Heh! More problems. I go into control panel and hit Uninstall, nothing happens, no prgress bar no nothing. So I wait about 3mins and hit the uninstall again. I get a box that pops up and says, "Please wait while the program finishes to uninstall" I wait 15 mins still the same box pops up. Here I am 30mins later same result. It has hung up
I try Comcast online support and get no help. Read the interaction below.
So I attempted to uninstall the program. Heh! More problems. I go into control panel and hit Uninstall, nothing happens, no prgress bar no nothing. So I wait about 3mins and hit the uninstall again. I get a box that pops up and says, "Please wait while the program finishes to uninstall" I wait 15 mins still the same box pops up. Here I am 30mins later same result. It has hung up
I try Comcast online support and get no help. Read the interaction below.
Session connected!
Transcript
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analyst KeithChester has entered room
KeithChester: Hello kraig, Thank you for contacting Comcast Live Chat Support. My name is KeithChester. Please give me one moment to review your information.
kraig: My Issue: Constant Guard is messed up and will not let me pay my online bills
KeithChester: We are proud of our Customer Guarantee, which includes being here for you, 24/7! Let’s take a look at what’s going on with your service and get that resolved for you.
KeithChester: I am here to provide you with excellent customer service today. Please be assured I will do my best to help you with your concern.
KeithChester: How can you say that it does not let you pay your online iblls, Kraig?
kraig: Constant guard keeps sayign there is an internal error and I cannot login to internet pages to pay my bills
kraig: the web pages do not load fully
kraig: all other webpage do
KeithChester: Have you tried other browsers, Kraig?
kraig: no
kraig: just internet expolere 9
kraig: I have tried uninstalling it
KeithChester: Please try to use other browsers first, Kraig.
kraig: but it won't uninstall
kraig: like what?
KeithChester: Google Chrome or Mozilla Firefox.
kraig: I want to uninstall it
kraig: I just want to use anti virus
kraig: I am sick of constant guard
kraig: hello?
KeithChester: You can just uninstall it, Kraig.
KeithChester: What error message does it give?
kraig: how?
KeithChester: Control Panel.
kraig: I have tried that
kraig: no progress bar shows up
kraig: nothing
kraig: I wait for 5 mins
kraig: and try ti use the control panel unistall
kraig: and it keeps saying wait until the program uninstalls
kraig: but I have been waiting 20mins now
kraig: still nothing
KeithChester: Okay, that would mean it is the computers fault, Kraig.
kraig: what?
kraig: how is that?
kraig: I have a quad core Intel 2600k with 4gb memory
KeithChester: It should not load slowly.'
kraig: win 7
kraig: it is a very fast computer
KeithChester: So maybe there is something wrong why he wont uninstall.
kraig: yeah no kidding
KeithChester: Have your computer checked, Kraig.
kraig: exactly how am I going to do that?
kraig: everything else works fine
kraig: I can load everyother webpage just fine
kraig: except the ones that constant guard monitors
kraig: I hate this program
KeithChester: I am sorry, It does not do that, Kraig.
KeithChester: Constant Guard is a light program.
kraig: well how do you expalin my delema?
KeithChester: I am sorry. That is connected with your computer now. Please call your EOM. I do not see a problem with our program.
kraig: you cannot tell me how to uninstall constant guard?
KeithChester: Control Panel as I said.
kraig: I have tried that and it still says the same thing, I just checked again
KeithChester: I am sorry. Please contact your OEM.
kraig: Ok thnaks