- Joined
- Feb 22, 2009
I have been shopping at Newegg for almost 10 years. Back then it was a place to get a great deal and customer service was above and beyond one of the best.
Scroll forward to today. My latest purchase happens to be from a 3rd party website in which Newegg advertises on their web site. It is similar to Amazon.com except Newegg takes the money and then leaves all the work to the 3rd party.
Three days after my order, the dashboard still says Verification Process. So I tried to call Newegg. Twenty Minutes (no answer). No call back. So I do online chat. I am informed that the seller can give me the information I need and then he proceeds to give me their contact info. HELLO Newegg, I gave YOU my money.
I know... everyone has probably grown accustomed to the Amazon.com like service, but in contrast, Amazon.com gives you your tracking number. Newegg just takes your money and runs. Now if I have to do a return I will have to call Newegg or Ebags? Who do I send the package too? Who refunds me my money. It already goes through Paypal which is a hassle in and of itself.
I love how one guy gets paid while someone else does the work. Newegg is now a middle man and as such I will be ending my relationship with Newegg. This reminds me of how a newly opened restaurant is so great with great food and customer service. Then when they realize that they have a good thing, they go and ruin it by trying to make tons of money.
/rant off
Good-bye Newegg.
Scroll forward to today. My latest purchase happens to be from a 3rd party website in which Newegg advertises on their web site. It is similar to Amazon.com except Newegg takes the money and then leaves all the work to the 3rd party.
Three days after my order, the dashboard still says Verification Process. So I tried to call Newegg. Twenty Minutes (no answer). No call back. So I do online chat. I am informed that the seller can give me the information I need and then he proceeds to give me their contact info. HELLO Newegg, I gave YOU my money.
I know... everyone has probably grown accustomed to the Amazon.com like service, but in contrast, Amazon.com gives you your tracking number. Newegg just takes your money and runs. Now if I have to do a return I will have to call Newegg or Ebags? Who do I send the package too? Who refunds me my money. It already goes through Paypal which is a hassle in and of itself.
I love how one guy gets paid while someone else does the work. Newegg is now a middle man and as such I will be ending my relationship with Newegg. This reminds me of how a newly opened restaurant is so great with great food and customer service. Then when they realize that they have a good thing, they go and ruin it by trying to make tons of money.
/rant off
Good-bye Newegg.