New Egg Promo code not working

Has anyone run into New Eggs promo code not working? I placed an order and the promo code wouldn't go in and it told me to contact customer support. I was able to get them in chat and was told that I had to order the item at full price and she noted (pearl) that to credit me back the difference.

Just wondered if any others have had to do this.

Only once but it was a time zone issue on their end... it worked a few hours after.

The order was run at full price and a rebate wasn't issued so I contacted them the next night and the lady I dealt with said she would fix it and to give her 3-5 days, I was refunded the difference the next day.