- Joined
- Aug 17, 2001
I had placed an order for 2 Samsung 830 128GB SSD's at Newegg for $170 each, and then entered in the promo code for an additional %15 off: $288.98 shipped. Unfortunately, I mistyped the shipping address so the order wouldn't pass authorization. I canceled the order went to re-order the items.
Within this 3-second window of time, the price for these SSD's jumped to $249 EACH. Was I ticked... With the new Price and promo, the total would have been $424.98 - a big difference.
As I logged in to OCF to complain, I also opened up a window to Chat with a NewEgg Rep. He explained how the prices are "real-time" and not guaranteed; however, since I was a longtime customer, they would issue me a refund for the difference if I placed an order at the new price! It took 4 seconds, no bickering or complaining, just explained the situation and DONE. Great Job NewEgg!
Within this 3-second window of time, the price for these SSD's jumped to $249 EACH. Was I ticked... With the new Price and promo, the total would have been $424.98 - a big difference.
As I logged in to OCF to complain, I also opened up a window to Chat with a NewEgg Rep. He explained how the prices are "real-time" and not guaranteed; however, since I was a longtime customer, they would issue me a refund for the difference if I placed an order at the new price! It took 4 seconds, no bickering or complaining, just explained the situation and DONE. Great Job NewEgg!