Let me start by saying that I wish Newegg Support were more present here lately, as they have been in the recent past.
Now FWIW, when I created this thread I had shot a couple PM's back and forth to Maverick Iniguez, who was apparently the main man managing the "Newegg Support" user account here. I had noticed he was already providing excellent support all over the forums to users, so I contacted him and basically asked him if he could check into the forums twice a day during the week - he was basically already doing that, so he said sure and we sort of "made it official". There was no contract or officially recognized agreement, and I don't know that this was even a priority for Newegg - it could have just been a sticky note stuck under Maverick's keyboard, but whatever it was, it worked out well for everyone.
For quite a while after that, there was a love affair with newegg support here that helped a lot of forum members out tremendously with problems, and lead to a lot of good will amongst the membership towards Newegg. Many people, myself included, had no problem vouching on behalf of newegg and directing people with problems to contact the official support channels, or the newegg rep on the forums - things always worked out reasonably.
Some months ago, our main man Maverick got promoted to a different position at Newegg... He was an exceptional support person, and we had good communication with Newegg while he was around. Shortly after he left the position, a few different people were keeping up with managing the support account here, and things were similar to when Maverick was still here... Not long after that however, there is no sign of Newegg's official presence here at all.
So basically, Newegg official support channels are the best way to get problems resolved, and they often do good work for people that way. It was nice having special attention and another route to go through for help on the forums, so I'm following up with the support people currently in place and seeing if we can't get anyone back onboard to check out the forum on a daily basis again.
I hope that happens - it was good for our members, and it helped newegg's image as well.
did anyone catch the above post? Well it looks like it will ship out tomorrow. Is ordering on a Thursday and seeing nothing done Friday (an operational business day as far as I know) and getting a little agitated about it a bad thing? I was asked for, was charged and paid for the rush precessing you know.
