It doesn't have non-friend voice chat [not really a bad thing, compared to the garbage that you hear online elsewhere]. It doesn't have cross-platform buying [as ATM said] because the games don't cross-over. The system is significantly better than it was for the Wii (with those awful friend codes), but still not built around a social/friends setup like how XBL or PSN are.
The system is about a generation behind, but they are improving it, just not fast enough to be a competitor.
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