- Joined
- May 20, 2002
About a week ago I was installing a new hard (Western Digital 120JB). I had to move some of the power cables around so, I figure I'd just tidy everything up. When I got done and powered on. I smelled smoke so, I powered down and checked everything. The power connector on the floppy didn't want to come off (so I assume this was the cause) I unplugged it but, the power supply was dead.
I called Antec the next day and got a RMA. The person just asked me what the serial number was. I sent the power supply on Wednesday (03/05/03) Antec last week; they got it Friday(03/07/03). I sent an email to tech. support @Antec-inc on Wenesday asking what the status on my RMA was (I figured that I'd be lucky if they had look at it by Wednesday (03/12/03).
To my suprise I received an email the next day stating that a replacement had been sent out on Monday (03/10/03)! How cool is that. I received it today (03/14/03) it is a brand new True Power 430. It even had the screws, manual, and original packaging. I would have been happy with a rebuilt I. Figure that they would repair mine and send it back to me.
I just wanted to post a message that some companies really do care about their customers. I sent a Gigabyte 850E motherboard in and it still didn't work when I got it back. I understand this ins't unusual with Gigabyte RMA.
ANTEC ROCKS!!!!
I called Antec the next day and got a RMA. The person just asked me what the serial number was. I sent the power supply on Wednesday (03/05/03) Antec last week; they got it Friday(03/07/03). I sent an email to tech. support @Antec-inc on Wenesday asking what the status on my RMA was (I figured that I'd be lucky if they had look at it by Wednesday (03/12/03).
To my suprise I received an email the next day stating that a replacement had been sent out on Monday (03/10/03)! How cool is that. I received it today (03/14/03) it is a brand new True Power 430. It even had the screws, manual, and original packaging. I would have been happy with a rebuilt I. Figure that they would repair mine and send it back to me.
I just wanted to post a message that some companies really do care about their customers. I sent a Gigabyte 850E motherboard in and it still didn't work when I got it back. I understand this ins't unusual with Gigabyte RMA.
ANTEC ROCKS!!!!