Open "System Properties" | "Advanced" tab | Startup and Recovery-->"Settings" button | Uncheck "Automatically restart", under the "System failure" field. The next time your friend's computer crashes (when the system stops unexpectedly), it won't automatically restart...but will show an error message on a blue screen (BSOD)--hopefully.
If and when the BSOD appears, write down the error message
exactly, and post it in this thread. I would also suggest running Event Viewer (in order to access the error logs, and check for any critical errors)...Start | Run | Type
eventvwr.msc and click OK | Highlight "Application" and "System" independently in the LH pane | Right click the error message(s) (critical errors are in
Red), and select "Properties" | Write down a couple of the error messages exactly as they appear (under the "Description" field), and post them in this thread.
Also, open the System Information tool by typing
msinfo32 in the Run box. Expand "Components", and click on "Problem Devices"...look for any problems that might be listed there.