- Joined
- Nov 11, 2002
Well a Maxtor drive (60Gb) gave me a SMART warining last week "BAD< BACK UP AND REPLACE" was the message, so I did my job and then following the Maxtor.com guide I started my RMA. Now this is the first time I do this, and Maxtor.com gave me a Exel file to file an INVOICE PROFORMA wich is needed when the RMA is requested from outside USA. the problem is that I don`t understand completly how to fill this in example I have this on the left top marginDAF (Port of Entry) according to the help that`s is "Shipper pays freight to destination Country. Maxtor arranges custom clarence and delivery to collection center. I simply don`t understand if I should fill that part or someone on the mail office should. Same goes for the last part that says "I/we hereby certify that the information contained on this invoice is true and correct and that the contents of this shipment are as stated above." And then "Signature [Company Name], [Printed Name], [Title of Person Signing]" Who should sing? me? the mail? the control in USA?. Another thing is that I need to put the price of the drive, but I bough that drive like 20 months ago I don`t remember the exactly price and I can`t find the recipt.
From Maxtor.com
After I completed the RMA request on maxtor site I got a mail with aome info about how to pack and so on now at the end of the mail I got a Shipping label and a PACKING SLIP, what`s a packig slip? for what I see it`s the adress and info of the sender but I~m not sure If I should paste this on the top of the package too. For what I understand I should paste the invoice proforma, the packing slip and the shippment label. is that correct?? Any other Info or tip you can give me is welcome.
Thanx in advance
AgNa
PS: I`m doing the RMA to USA cos there`s no Maxtor Latin America, well in fact theres one but it`s on MIAMI so it`s kinda the same
From Maxtor.com
Important Customs Invoice information:
If you are returning a disk drive from a location outside of the United States, U.S. Customs requires that a Commercial Invoice be attached to your shipment for importation. If this requirement is not met, your shipment may be returned to you, or held by U.S. Customs until the required information for clearance is provided.
After I completed the RMA request on maxtor site I got a mail with aome info about how to pack and so on now at the end of the mail I got a Shipping label and a PACKING SLIP, what`s a packig slip? for what I see it`s the adress and info of the sender but I~m not sure If I should paste this on the top of the package too. For what I understand I should paste the invoice proforma, the packing slip and the shippment label. is that correct?? Any other Info or tip you can give me is welcome.
Thanx in advance
AgNa
PS: I`m doing the RMA to USA cos there`s no Maxtor Latin America, well in fact theres one but it`s on MIAMI so it`s kinda the same