Sony DRU 500a Broken?

Mike521 · 11-22-03, 10:37 AM

Hey all, has anyone experienced this...

My sony dru 500a appears to be broken. its having trouble reading CD's. it makes a fairly loud clicking noise when I put a CD in. It started a couple of days ago, then yesterday it seemed to read a cd with no problem, then today it couldn't read again.. clicking noise comes every 10 seconds or so..

oh, its having trouble on both CD and DVDs..

is the damn thing garbage after only 11 months???

mateo · 11-23-03, 06:50 PM

I have the DW-U10A, and the same thing has happened to me. Sometimes it can read, sometimes it can't. I think that's my fault though, since I bumped the tray out of line w/ my big doof head of mine, but I popped it back in place, and that whole thing happened in July. Any idea as to what I can do? I'm thinking of taking the drive out of the case and seeing if any little debris is in there or whatnot, but I probably won't be able to do that until next weekend.

Mike521 · 11-24-03, 04:25 PM

well I called tech support and had to send mine in for repairs, I just mailed it today.. :/ 2 - 4 weeks (they claim).. They didn't have me try anything with it, as soon as I told them what was going on, they just checked to see if it was still under warranty (1 year warranty) and then gave me the info to mail it in.

you should do it too, before the warranty runs out

mateo · 11-25-03, 05:08 PM

I actually sent in a Googlegear RMA on it, but never got a response and just dropped it for a bit. Did you contact Sony itself?

Mike521 · 11-25-03, 05:53 PM

yea I called straight to sony. how long have you had the drive for? googlegear might only support it for a couple of weeks, and then only if it was delivered defective.

there's a pamphlet in the box telling you about the warranty, with a phone number to call. just call that # and get yourself in touch with an operator and they'll transfer you to the right department

mateo · 11-25-03, 08:54 PM

Either got it OEM or I don't have the box, I'll check it out this weekend when I have some semblance of time, heh.

Mike521 · 11-26-03, 07:26 PM

thats ok just take it out and look at the sticker. it has a manufactured date printed on it, as well as the serial # of course

11-22-03, 10:37 AM	Thread Starter #1
Mike521 Member Join Date: Oct 2001	Sony DRU 500a Broken? Hey all, has anyone experienced this... My sony dru 500a appears to be broken. its having trouble reading CD's. it makes a fairly loud clicking noise when I put a CD in. It started a couple of days ago, then yesterday it seemed to read a cd with no problem, then today it couldn't read again.. clicking noise comes every 10 seconds or so.. oh, its having trouble on both CD and DVDs.. is the damn thing garbage after only 11 months??? __________________ Abit IP35-Pro Intel Core 2 Duo e6750 Corsair Twin2X4096-6400C5DHX (4 gigs) BFG Geforce 8800 GTX OC BFG BFGR650 PSU (650 watt) Western Digital WD5000ABYS 500GB SATA Windows Vista Home Premium 64-bit all stock speeds unless otherwise stated
	QUOTE Thanks

11-23-03, 06:50 PM	#2
mateo Member Join Date: Dec 2002	I have the DW-U10A, and the same thing has happened to me. Sometimes it can read, sometimes it can't. I think that's my fault though, since I bumped the tray out of line w/ my big doof head of mine, but I popped it back in place, and that whole thing happened in July. Any idea as to what I can do? I'm thinking of taking the drive out of the case and seeing if any little debris is in there or whatnot, but I probably won't be able to do that until next weekend.
	QUOTE Thanks

11-24-03, 04:25 PM	Thread Starter #3
Mike521 Member Join Date: Oct 2001	well I called tech support and had to send mine in for repairs, I just mailed it today.. :/ 2 - 4 weeks (they claim).. They didn't have me try anything with it, as soon as I told them what was going on, they just checked to see if it was still under warranty (1 year warranty) and then gave me the info to mail it in. you should do it too, before the warranty runs out __________________ Abit IP35-Pro Intel Core 2 Duo e6750 Corsair Twin2X4096-6400C5DHX (4 gigs) BFG Geforce 8800 GTX OC BFG BFGR650 PSU (650 watt) Western Digital WD5000ABYS 500GB SATA Windows Vista Home Premium 64-bit all stock speeds unless otherwise stated
	QUOTE Thanks

11-25-03, 05:08 PM	#4
mateo Member Join Date: Dec 2002	I actually sent in a Googlegear RMA on it, but never got a response and just dropped it for a bit. Did you contact Sony itself?
	QUOTE Thanks

11-25-03, 05:53 PM	Thread Starter #5
Mike521 Member Join Date: Oct 2001	yea I called straight to sony. how long have you had the drive for? googlegear might only support it for a couple of weeks, and then only if it was delivered defective. there's a pamphlet in the box telling you about the warranty, with a phone number to call. just call that # and get yourself in touch with an operator and they'll transfer you to the right department __________________ Abit IP35-Pro Intel Core 2 Duo e6750 Corsair Twin2X4096-6400C5DHX (4 gigs) BFG Geforce 8800 GTX OC BFG BFGR650 PSU (650 watt) Western Digital WD5000ABYS 500GB SATA Windows Vista Home Premium 64-bit all stock speeds unless otherwise stated
	QUOTE Thanks

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11-25-03, 08:54 PM	#6
mateo Member Join Date: Dec 2002	Either got it OEM or I don't have the box, I'll check it out this weekend when I have some semblance of time, heh.
	QUOTE Thanks

11-26-03, 07:26 PM	Thread Starter #7
Mike521 Member Join Date: Oct 2001	thats ok just take it out and look at the sticker. it has a manufactured date printed on it, as well as the serial # of course __________________ Abit IP35-Pro Intel Core 2 Duo e6750 Corsair Twin2X4096-6400C5DHX (4 gigs) BFG Geforce 8800 GTX OC BFG BFGR650 PSU (650 watt) Western Digital WD5000ABYS 500GB SATA Windows Vista Home Premium 64-bit all stock speeds unless otherwise stated
	QUOTE Thanks

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