OCZ technicial support **** customer service

abzolute · Oct 6, 2004

Greetings,
I called OCZ today regarding a DOA memory I got from New Egg.com, withint 4 rings a live person picked it up. A guy named Sean answered the phone asking me how he could help me. I told him that I had a bad memory ect... He asked me if I wanted to pick a exchange one today, I said, "SURE!" He emailed me a RMA form to fill out and I sent it back. 20 mins passed and he called me to tell me that my RAM that I was going to receive has been tested and ready for me to be picked up at anytime! I am about to take a break from work and pick it up since I work right by there in Sunnyvale.

BIG PROPS TO Sean and OCZ for great, fast & friendly service!!!!!!!!!!

THai

saaya · Oct 6, 2004

yeah, ocz really has an amazing support. keep hearing that over and over again

you might want to edit your thread title though, it looks like you write fck or sht and it was replaced with stars ^^

thats why i clicked on this thread, i thougt "somebody with a bad ocz support expirience? wow!"

heheh

Ad Rock · Oct 6, 2004

Ya the stars is the reason I entered this thread cause I didnt believe OCZ was actually bad with their customer service. Oh well I guess it will get more people in here to read about how much they rule

.

rdytorave · Oct 6, 2004

Damnit I wanted to hear a horror story!!!!

Highlander · Oct 6, 2004

OCZ tech support are great. Was 2 weeks to the day turnaround sending mem from the UK to the US and back

Great service.

SteveOCZ · Oct 7, 2004

saaya said:
yeah, ocz really has an amazing support. keep hearing that over and over again

you might want to edit your thread title though, it looks like you write fck or sht and it was replaced with stars ^^

thats why i clicked on this thread, i thougt "somebody with a bad ocz support expirience? wow!"

heheh

LOL that's why I clicked :clap:

mtb856 · Oct 7, 2004

hmmm, Sean who works at OCZ..... sounds familiar

9mmCensor · Oct 7, 2004

Welcome to the forums!

abzolute said:
Greetings,
I called OCZ today regarding a DOA memory I got from New Egg.com, withint 4 rings a live person picked it up. A guy named Sean answered the phone asking me how he could help me. I told him that I had a bad memory ect... He asked me if I wanted to pick a exchange one today, I said, "SURE!" He emailed me a RMA form to fill out and I sent it back. 20 mins passed and he called me to tell me that my RAM that I was going to receive has been tested and ready for me to be picked up at anytime! I am about to take a break from work and pick it up since I work right by there in Sunnyvale.

BIG PROPS TO Sean and OCZ for great, fast & friendly service!!!!!!!!!!

THai

Yeah, OCZ CS rocks.

SeanOMatic · Oct 7, 2004

I just want to make sure all of my customers are happy. I seem to run into bad customer support everywhere I look. The bank, PG&E, pretty much everywhere customer service has become a second priority to profit. What companies fail to realize is that customers buy products based on overall experience with a company, but OCZ realizes this and besides that, we are all overclockers and PC enthusiasts here, of course we are going to look out for the enthusiasts!

I don't say it enough, but thanks for being my customers, I appreciate it!

-Sean Sinha

Twister1234 · Oct 7, 2004

only problem is that 15 days rma time^^here from germany-still hoping my ram will get to ocz in the 3-4 days-wich are left

SeanOMatic · Oct 7, 2004

I don't really stress the 15 day limit too much, if it takes a little longer don't worry about it.

OCZ technicial support **** customer service

abzolute

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saaya

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Ad Rock

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rdytorave

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Highlander

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SteveOCZ

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mtb856

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9mmCensor

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SeanOMatic

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Twister1234

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SeanOMatic

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