Pissed off at Newegg... Or should I say FedEx

Mav2KM · 12-23-04, 04:57 PM

I ordered a bunch of parts to build a completly new computer from newegg about a week ago. Half of the parts were coming from NJ and the rest from CA. I recived the parts from NJ on the 3rd bussinuess day. I watch the tracking stats every six hours or so and enjoyed watching the progress untill it finally arrived a head of schedule. As for the parts from CA its been over a week and the FexEx tracker says two of the packages are still at the CA sorting facility since last monday! I was wondering is FedEx known not to keep every tracking status up to date or who could I call to figure out what is happening. I understand that its the holidays and all but my other parts came ahead of schedule like I said above. Also anyone know if they ship this friday or on sundays?

Tatuya · 12-23-04, 11:32 PM

Quote:

Originally Posted by Mav2KM

I ordered a bunch of parts to build a completly new computer from newegg about a week ago. Half of the parts were coming from NJ and the rest from CA. I recived the parts from NJ on the 3rd bussinuess day. I watch the tracking stats every six hours or so and enjoyed watching the progress untill it finally arrived a head of schedule. As for the parts from CA its been over a week and the FexEx tracker says two of the packages are still at the CA sorting facility since last monday! I was wondering is FedEx known not to keep every tracking status up to date or who could I call to figure out what is happening. I understand that its the holidays and all but my other parts came ahead of schedule like I said above. Also anyone know if they ship this friday or on sundays?

I'd consult Newegg's customer service at this point. If the package has not moved for an entire week there is definetly something wrong--either the package is misplaced or lost entirely. Worst case scenario is that Newegg has to resend the order out and you get it slightly delayed.

Mav2KM · 12-24-04, 12:13 AM

This is bad, really bad... I hope I dont get a DOA CPU since it will be over 7 days untill I will be able to even test it!!!

If it turns out to be toast i'm screwed!!!

Tatuya · 12-24-04, 12:18 AM

I think that's the least of your problems. I'd be more worried about it even coming, period. Usually my stuff comes in quicker from the New Jersey warehouse as well though (I live in Streamwood).

Mr.Guvernment · 12-24-04, 12:20 AM

Why not call FedEx directly with your tracking numbers....

Kid Payne · 12-24-04, 09:53 AM

Same happened to me with a newegg package, but it had nothing to do with newegg. I called FedEx directly and the operator could not understand why the package was still in the warehouse instead of being in a truck for delivery. I received the package the very next day earlier than the normal delivery time.

Kid Payne · 12-24-04, 10:07 AM

On a sour note, I know from experience that both FedEx and UPS will not make delivery times sometimes and it has nothing to do with the busy season. Many a times I was home waiting for a package and no package. Later at night they updated the tracking with "NO ONE PRESENT AT HOME", and changed the delivery date to the next day or even 2 days later.

But what can we do? This happens maybe once or twice a yr for me. In all fairness they do provide a good service most of the times.

Mav2KM · 12-24-04, 10:12 AM

Lmao, As I am writing this post Fexex has just delivered one of the two packages to my house. It turned out to be my E-vga 6600gt

As for the other package I am at a loss. I checked the tracker and it said for my video card, arrived at LA sorting center / delivered to house... But for the other package it still says LA sorting center / still there... I guess they just got lazy and stopped updating their tracker stats, so I hope by noor or sometime they will update the last and final packages location in illinois.

Pheaton · 12-24-04, 11:04 AM

I had a package coming from california to ontario across the border. It went from california to ohio, and then they stopped updating their tracker. It showed as being in ohio for 3 days after the finally delivered it to my house in ontario. They totally skipped updating the tracker as soon as my package came to ohio...

=AG= Devilhorse · 12-27-04, 04:51 PM

I orderd parts to build a new system for a friend of mine and it came in three boxes. Two of them came the same day hours apart on two different fed ex trucks and the other one was due 3 days ago and now the tracking number has been changed from due on 12/24 to left sorting facility. They are still better than ups though.

beau_zo_brehm · 12-30-04, 06:37 PM

Question: Why do they split the orders from the New Jersey and California locations? I ordered from there and they did the same thing. Is it because the different warehouses supply different things? And ya, the California shipment is always a pain in the ass, I live in Texas and the shipment from NJ got here 2 days faster.

UPSteve · 12-31-04, 01:35 AM

I worked for UPS for 5 years, 4 of those years were spent as a Scanning/Tracking Supervisor. I'm not so sure about Fed-Ex, but UPS tracking info is updated almost real time. I was able to scan a package in our hub and less than a minute later the info was availible on the UPS website.

I'm not very fond of Fed-Ex and their package release policies (you have to sign to get your package, vs. UPS where they just will leave it at the door).

Anytime you have tracking/delivery problems, your best bet is to call customer service of the shipping company. More often than not they can find your package and are often willing to upgrade the service level so the package gets to you on time or faster if it is late. I can't tell you how many times I've had to go digging through trailers looking for packages to reroute/upgrade them.

NO LIFE · 01-03-05, 05:16 PM

ive never had to sign for fedex packages.... o_O

I think it is an option.

Quailane · 01-03-05, 06:28 PM

For me about 40% of the time they make us sign and the rest they just leave it at the door. I can't wait for my fedex package from newegg to arrive. It is my first newegg package being sent to my from the NJ warehouse as opposed to the CA one.

RoadWarrior · 01-04-05, 08:29 PM

Sometimes the guys on the trucks just don't seem to want to do the jobs they are paid for. On one occasion I was sitting playing scrabble on my kitchen table with a view out of the window of the driveway, the front door is less than 10 feet away from me...

UPS truck pulls up... Driver gets out scribbling on something, no package in hand....
I head for the door at the same time...

I hear the mailbox clank as I reach for the doorknob.....

I realise the door is locked, unlock the door, turn the knob, step outside, the driver is halfway to his truck....

I shout "hey!", he ignores me.....

I reach in the mail box and pull out the "you weren't home" slip

I shout "Wait! I'm here" and wave my arms as he slams his door shut and kicks up dust spinning his wheels to set off.

That was a) freaking bad service b)freaking rude and c)freaking ridiculous

I never intend to use USP by free choice again.

Road Warrior

Kid Payne · 01-05-05, 04:28 PM

I signed a waiver so Fedex leaves the packages at my doorstep, but not sure if they would for a package that costs more than $100...

BrandonB · 01-06-05, 12:12 AM

Well... Newegg was a couple days late shipping my stuff so they took it upon themselves to priority overnight everything.. I'm imprssed... Now lets see how fedEx holds up on their end..

BrandonB · 01-06-05, 05:20 PM

good news.. bad news.. good news... got here... bad news.. packed wrong... good news.. sent stuff worth more... bad news I have a dang concience...

hafaphoto · 01-06-05, 10:12 PM

Fed EX does not seem to do very accurate tracking, my stuff according to FedEx was in CA when it was delivered. For FedEX, look at the date is to be delivered, in my experience, it will get there then. UPS has a very accurate tracking system, and I think they have upgraded it some this year.

As far as dropping off a package with nobody home, I think that is a call for the driver to make. Think about dropping something off at your friends house when they are not home... is it ok, or is there a good chance of it getting stolen? I know you can tell FedEx to leave stuff at your house when you are not at home, but a high dollar item might need a person there to sign for it.

Road Warrior:
Sometimes the guys on the trucks just don't seem to want to do the jobs they are paid for. On one occasion I was sitting playing scrabble on my kitchen table with a view out of the window of the driveway, the front door is less than 10 feet away from me...

You need to call UPS and report that, there is no reason for it! 1 800 pick ups is their number. The company I work for owns a UPS shipping outlet, and if you do not get any results, PM me the tracking number and I will call UPS to try to prevent that from happening again.

I love UPS's tracking system, and FedEx delivery time! Maybe a merger would help us out!

Have a good one!

E

d94 · 01-07-05, 06:27 AM

fedex tracking sucks! i went 4 days w/out any info then it was updated! all the info for the last four days. the package got here on time, so its no biggi

12-23-04, 04:57 PM	Thread Starter #1
Mav2KM Member Join Date: Aug 2004 Location: Chicago, IL	Pissed off at Newegg... Or should I say FedEx I ordered a bunch of parts to build a completly new computer from newegg about a week ago. Half of the parts were coming from NJ and the rest from CA. I recived the parts from NJ on the 3rd bussinuess day. I watch the tracking stats every six hours or so and enjoyed watching the progress untill it finally arrived a head of schedule. As for the parts from CA its been over a week and the FexEx tracker says two of the packages are still at the CA sorting facility since last monday! I was wondering is FedEx known not to keep every tracking status up to date or who could I call to figure out what is happening. I understand that its the holidays and all but my other parts came ahead of schedule like I said above. Also anyone know if they ship this friday or on sundays?
	QUOTE Thanks

12-24-04, 12:13 AM	Thread Starter #3
Mav2KM Member Join Date: Aug 2004 Location: Chicago, IL	This is bad, really bad... I hope I dont get a DOA CPU since it will be over 7 days untill I will be able to even test it!!! If it turns out to be toast i'm screwed!!!
	QUOTE Thanks

12-24-04, 12:18 AM	#4
Tatuya Member Join Date: Mar 2004 Location: Crunching Einstein@Home	I think that's the least of your problems. I'd be more worried about it even coming, period. Usually my stuff comes in quicker from the New Jersey warehouse as well though (I live in Streamwood).
	QUOTE Thanks

12-24-04, 12:20 AM	#5
Mr.Guvernment Join Date: Feb 2003 Location: Costa Rica - and toronto sometimes	Why not call FedEx directly with your tracking numbers.... __________________ ¸,ø¤°`°¤ø,¸© Poor Planning On Your Part Does Not Constitute An Emergency On My Part ©¸,ø¤°`°¤ø,¸ ¸,ø¤°`°¤ø,¸© The trouble with life is there’s no background music ©¸,ø¤°`°¤ø,¸ ¸,ø¤°`°¤ø,¸© Life isnt short, you're just dead for too long©¸,ø¤°`°¤ø,¸ ADD YOUR STEAM ID TO THE LIST FOR HOURS OF FUN!
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12-24-04, 09:53 AM	#6
Kid Payne Member Join Date: Jan 2002 Location: Big Apple	Same happened to me with a newegg package, but it had nothing to do with newegg. I called FedEx directly and the operator could not understand why the package was still in the warehouse instead of being in a truck for delivery. I received the package the very next day earlier than the normal delivery time.
	QUOTE Thanks

Pissed off at Newegg... Or should I say FedEx

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12-24-04, 10:07 AM	#7
Kid Payne Member Join Date: Jan 2002 Location: Big Apple	On a sour note, I know from experience that both FedEx and UPS will not make delivery times sometimes and it has nothing to do with the busy season. Many a times I was home waiting for a package and no package. Later at night they updated the tracking with "NO ONE PRESENT AT HOME", and changed the delivery date to the next day or even 2 days later. But what can we do? This happens maybe once or twice a yr for me. In all fairness they do provide a good service most of the times.
	QUOTE Thanks

12-24-04, 10:12 AM	Thread Starter #8
Mav2KM Member Join Date: Aug 2004 Location: Chicago, IL	Lmao, As I am writing this post Fexex has just delivered one of the two packages to my house. It turned out to be my E-vga 6600gt As for the other package I am at a loss. I checked the tracker and it said for my video card, arrived at LA sorting center / delivered to house... But for the other package it still says LA sorting center / still there... I guess they just got lazy and stopped updating their tracker stats, so I hope by noor or sometime they will update the last and final packages location in illinois.
	QUOTE Thanks

12-24-04, 11:04 AM	#9
Pheaton Member Join Date: Jul 2004 Location: /dev/null	I had a package coming from california to ontario across the border. It went from california to ohio, and then they stopped updating their tracker. It showed as being in ohio for 3 days after the finally delivered it to my house in ontario. They totally skipped updating the tracker as soon as my package came to ohio...
	QUOTE Thanks

12-27-04, 04:51 PM	#10
=AG= Devilhorse Member Join Date: Dec 2004	I orderd parts to build a new system for a friend of mine and it came in three boxes. Two of them came the same day hours apart on two different fed ex trucks and the other one was due 3 days ago and now the tracking number has been changed from due on 12/24 to left sorting facility. They are still better than ups though. __________________ ~Core 2 Duo E6850~ \| ~Abit IX38 Quad Gt~ \| ~2 x 2GB Adata DDR2 800 PC2-6400DC~ \| ~2 x 74GB WD Raptors Raid-0~ \| ~EVGA 8800gts 512mb~ \| ~Sound Blaster Audigy 2ZS~ \| ~Twin Power Supplies 700w OCZ and 500w Ultra~ \| ~Windows Vista Ultimate~ \| ~All in a Mountain Mods Case~
	QUOTE Thanks

12-30-04, 06:37 PM	#11
beau_zo_brehm Member Join Date: May 2004	Question: Why do they split the orders from the New Jersey and California locations? I ordered from there and they did the same thing. Is it because the different warehouses supply different things? And ya, the California shipment is always a pain in the ass, I live in Texas and the shipment from NJ got here 2 days faster.
	QUOTE Thanks

12-31-04, 01:35 AM	#12
UPSteve Registered Join Date: Dec 2004	I worked for UPS for 5 years, 4 of those years were spent as a Scanning/Tracking Supervisor. I'm not so sure about Fed-Ex, but UPS tracking info is updated almost real time. I was able to scan a package in our hub and less than a minute later the info was availible on the UPS website. I'm not very fond of Fed-Ex and their package release policies (you have to sign to get your package, vs. UPS where they just will leave it at the door). Anytime you have tracking/delivery problems, your best bet is to call customer service of the shipping company. More often than not they can find your package and are often willing to upgrade the service level so the package gets to you on time or faster if it is late. I can't tell you how many times I've had to go digging through trailers looking for packages to reroute/upgrade them.
	QUOTE Thanks

01-03-05, 05:16 PM	#13
NO LIFE Member Join Date: Sep 2002 Location: MT	ive never had to sign for fedex packages.... o_O I think it is an option. __________________ Rampage III Extreme Xenon W3520 (i7-920 D0) @ 3.8ghz, stocks volts 3x2gig g.skill 2000mhz sticks @ 1850mhz 8-8-8-24 1.64v 128gig OCZ Agility SSD GTX470s in SLI DD gpu blocks, corsair h80, EK full MB block, EK radiators, XPSC bay res/pump
	QUOTE Thanks

01-03-05, 06:28 PM	#14
Quailane Member Join Date: Oct 2003 Location: Who stole my white stars?	For me about 40% of the time they make us sign and the rest they just leave it at the door. I can't wait for my fedex package from newegg to arrive. It is my first newegg package being sent to my from the NJ warehouse as opposed to the CA one. __________________ I DRIVE A HYUNDAI AND I'M PROUD OF IT!
	QUOTE Thanks

01-04-05, 08:29 PM	#15
RoadWarrior Senior Member Join Date: Nov 2001 Location: Niagara Falls, Ontario, Canada	Sometimes the guys on the trucks just don't seem to want to do the jobs they are paid for. On one occasion I was sitting playing scrabble on my kitchen table with a view out of the window of the driveway, the front door is less than 10 feet away from me... UPS truck pulls up... Driver gets out scribbling on something, no package in hand.... I head for the door at the same time... I hear the mailbox clank as I reach for the doorknob..... I realise the door is locked, unlock the door, turn the knob, step outside, the driver is halfway to his truck.... I shout "hey!", he ignores me..... I reach in the mail box and pull out the "you weren't home" slip I shout "Wait! I'm here" and wave my arms as he slams his door shut and kicks up dust spinning his wheels to set off. That was a) freaking bad service b)freaking rude and c)freaking ridiculous I never intend to use USP by free choice again. Road Warrior __________________ Folder in disgrace. Folding rigs may be back online eventually, just as soon as real life gives me enough breaks. Black Belt Ubercloxx0r "Even though large tracts of Europe and many old and famous Folders have fallen or may fall into the grip of OCAU and all the odious apparatus of [H]ardOCP rule, we shall not flag or fail." "We shall go on to the end, we shall fold on the Newcastles, we shall fold on the Northwoods and Prescotts, we shall fold with growing confidence and growing strength on Venice, we shall defend our Forum, whatever the cost may be, we shall fold on the Winchesters, we shall fold on the Bartons, we shall fold on the Applebreds and Thunderbirds, we shall fold on the Coppermines; we shall never surrender!"
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01-05-05, 04:28 PM	#16
Kid Payne Member Join Date: Jan 2002 Location: Big Apple	I signed a waiver so Fedex leaves the packages at my doorstep, but not sure if they would for a package that costs more than $100...
	QUOTE Thanks

01-06-05, 12:12 AM	#17
BrandonB Member Join Date: Oct 2004 Location: 3 miles east of hell	Well... Newegg was a couple days late shipping my stuff so they took it upon themselves to priority overnight everything.. I'm imprssed... Now lets see how fedEx holds up on their end.. __________________ Core i7 920 C0 @ 3.33 1.325 vcore (3.18 w/o turbo) Baby steps after I fried my core 2 6850 lol Vigor Monsoon III cooler 74c at 80f ambient EVGA X58 3X SLI Corsair TX850 Power (2) MSI GTX 260 OCv2 4gb Gskill 1600 DDR3
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01-06-05, 05:20 PM	#18
BrandonB Member Join Date: Oct 2004 Location: 3 miles east of hell	good news.. bad news.. good news... got here... bad news.. packed wrong... good news.. sent stuff worth more... bad news I have a dang concience... __________________ Core i7 920 C0 @ 3.33 1.325 vcore (3.18 w/o turbo) Baby steps after I fried my core 2 6850 lol Vigor Monsoon III cooler 74c at 80f ambient EVGA X58 3X SLI Corsair TX850 Power (2) MSI GTX 260 OCv2 4gb Gskill 1600 DDR3
	QUOTE Thanks

01-06-05, 10:12 PM	#19
hafaphoto Member Join Date: Nov 2003 Location: Louisiana	Fed Ex and UPS Fed EX does not seem to do very accurate tracking, my stuff according to FedEx was in CA when it was delivered. For FedEX, look at the date is to be delivered, in my experience, it will get there then. UPS has a very accurate tracking system, and I think they have upgraded it some this year. As far as dropping off a package with nobody home, I think that is a call for the driver to make. Think about dropping something off at your friends house when they are not home... is it ok, or is there a good chance of it getting stolen? I know you can tell FedEx to leave stuff at your house when you are not at home, but a high dollar item might need a person there to sign for it. Road Warrior: Sometimes the guys on the trucks just don't seem to want to do the jobs they are paid for. On one occasion I was sitting playing scrabble on my kitchen table with a view out of the window of the driveway, the front door is less than 10 feet away from me... You need to call UPS and report that, there is no reason for it! 1 800 pick ups is their number. The company I work for owns a UPS shipping outlet, and if you do not get any results, PM me the tracking number and I will call UPS to try to prevent that from happening again. I love UPS's tracking system, and FedEx delivery time! Maybe a merger would help us out! Have a good one! E __________________ Gigabyte GA-P35-D , Intel Q6600 @ 3.somethingGHz.
	QUOTE Thanks

01-07-05, 06:27 AM	#20
d94 $30 a phone Join Date: Sep 2004 Location: 48302	fedex tracking sucks! i went 4 days w/out any info then it was updated! all the info for the last four days. the package got here on time, so its no biggi __________________ Antec 300 Intel Q6600 @ 3.7 - X48-DS4 - 4gb ddr2 - 500w Earthwatt's - 52" Sharp Aquos LC-52D64U 1x 640GB WD - 2x 1TB Greenpower - 2x 400GB Seagate - ATI 4830 512mb @ 680/975 3DMark Vanage 7402 3DMark05 20,447 3DMark06 13,693 Emachines amd x2 5000+ @ 2.9ghz w/foxconn bios - 2gb ddr2 stock POS 300w - 400gb Seagate - diNovo + VX Revolution MacBook Air - 1.6ghz c2d - 2gb ddr2 - 80gb heatware
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