MSI rma taking forever...2 weeks and counting!

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sabregreen

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Joined

Dec 16, 2004

• Jan 18, 2005

• #1

They have had my motherboard now since the 3rd of this month and it is the 18th and they still havent shipped it out. I was told twice on the phone with them that it would take between 7-14 days. It's been 15. I called twice now, once on friday and once today. They told me it should ship out already. Still not shipped. Very irritating. Did it take anyone else this long ? Or is it just me ?

 

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StarSvcker

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Jan 5, 2005

• Jan 18, 2005

• #2

that why you should buy from newegg and RMA through newegg. I RMA'd my board. Took me 4 days (not including the weekend. shipped on a friday, got it next thursday)

goodluck! hope you get her soon!

 

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dicecca112

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Joined

Feb 25, 2004

Location

MA, USA

• Jan 18, 2005

• #3

your lucky the even acknowledged your RMA

 

koss20100

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Joined

Aug 10, 2004

Location

Houston, TX

• Jan 18, 2005

• #4

it took me 2 weeks and i couldent be happier

 

OP

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sabregreen

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Dec 16, 2004

• Jan 19, 2005

• Thread Starter
• #5

I called them Friday, Tuesday, and today (Wednesday). All three times they told me the motherboard was going to be sent that day or the next day at the latest. Well its two days after that next day that was the latest day the motherboard was suppose to be sent. I hope it sends today but I'm not counting on it. Its just very irritating.

 

MoPMatrix

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Joined

Dec 4, 2001

Location

NJ

• Jan 19, 2005

• #6

2+ weeks for an RMA isn’t uncommon, when ever I have to RMA a WD HDD it usually takes 2-3 weeks.

At least it made it to them though, I just shipped my p90f to viewsonic and FedEx busted it all up. Viewsonic said the crt tube was coming out of the casing when they got it. Shipping me out a new one though =)

 

OP

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sabregreen

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Dec 16, 2004

• Jan 20, 2005

• Thread Starter
• #7

Finally they shipped it out yesterday, the 19th. I will have it Tuesday. Hopefully they replaced it instead of fixing it

 

crash0veride007

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Joined

Nov 6, 2004

• Jan 20, 2005

• #8

My first Neo2 smoked after a week, I RMA'd it to MSI cause newegg said that on the neo2 that you had to RMA through manufacturer. Well I RMA'd it to MSI and I got told it could take 2-4 weeks to get me a new board .. Then I asked the logical question. Why instead of making me wait and repairing my board can't you just ship me a new one! Well that did the trick! So $35(for overnight shipping) and one day later I had my brand new Neo2 in my hands. Goes to show it never hurts to ask!